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Harry M

1 reviews | Active since May 2019

13 Nov 2024, 17:06

Order still not shipped

I was contavted by Cell C to do an application for a laptop deal. First time around went throgh everything, and they never contacted me for verification, or sent the debit order mandate request. About a week later the second agent called Mnisi from KZN region phoned again and we did the application from start again and this time round they phoned me and did the verification, and the debit order mandate has already been approved from my end. This was about a week aho, and still the laptop has not even been handed over to the couriers for shipping. I have phoned in every day tjis week and each time it jas been escalated to Mniso as well as his sipervisor, but with no reply. And nobody is able to confirm why the order shipment has still not taken place, despite an internal trqcking number being created, but this still not being tracked with the couriers.

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Replies (9)
Cell C
Cell C's reply13 Nov 2024, 17:20
Official
Dear Harry,

Thank you for reaching out, and we apologize for the delays and lack of communication around your laptop order. We understand how frustrating this must be, especially after completing all the necessary verification steps.

To ensure you receive an update as soon as possible, we’ve escalated your case to our Social Media Support Team for a follow-up on the status of your order with the relevant departments. They will work to expedite the process and provide you with updates on the shipment and estimated delivery timeframe.

Thank you for your patience

Kind regards,
Cell C | NZ

Best regards,

HM
Harry M's update19 Nov 2024, 09:59
Reviewer Update
Sadly this remains unresolved despite numerous follow ups and attempts to clarify confusion on the side of Cell C. Yesterday the promise was that the admin dept would be contacyed to release the device for shipment. No further updates or sign of progress. This has been ongoing since 8 November.
Cell C
Cell C's reply19 Nov 2024, 10:33
Official
Dear Harry Mare,

We sincerely apologize for the ongoing inconvenience and frustration caused by this matter.

Please rest assured that your concern remains a priority, and our team is actively working to resolve the issue. They will contact you soon with a current update.
Regards,
Cell C | NG

Best regards,

HM
Harry M's update22 Nov 2024, 09:43
Reviewer Update
And yet there is still no progress, or any further updates.
Cell C
Cell C's reply22 Nov 2024, 10:22
Official
Dear Harry Mare,

Thank you for your patience.

Please be assured that our team is actively working to resolve the matter and has been in contact with the courier services. 

Our team has been notified of your update request, and they will reach out shortly.
Regards,
Cell C | NG

Best regards,

HM
Harry M's update26 Nov 2024, 09:57
Reviewer Update
So the shocking level of service continues. Yesterday 26 November i reveived a vall from cell c in the late afternoon asking if i received my parcel. I confirmed that I did not and have not even received a tracking number yet. The agent said that it shows as delivered on the system, and they provided me with the tracking number, and would investigate. When I viewed the status it did show as delivered, but in a totally different City. When I phoned RAM couriers they confirmed that the tracking number that cell c provided was for a completely different person and address. How can i be provided with an incorrect tracking number now for the second time after you confirm who you are speaking to at the begining of a call? This has been going from 8 November and I have no confidence in cell c's competence in resolving the matter.
Cell C
Cell C's reply26 Nov 2024, 10:11
Official
Dear Harry,

Thank you for bringing the matter to our attention.

We sincerely apologize for the ongoing issues you’ve experienced and the frustration caused by the incorrect tracking information. This is certainly not the level of service we strive to provide. We’ve escalated your matter to our management team for urgent attention and are working closely with the relevant teams, including the courier service, to resolve this matter promptly.

 We appreciate your patience as we investigate further and ensure that the correct parcel is delivered to you without further delays. We will provide an update as soon as possible. 

Regards,
Cell C | TN

Best regards,

HM
Harry M's update02 Dec 2024, 11:50
Reviewer Update
Please cancel this application. I am not willing to proceed anymore.
Cell C
Cell C's reply02 Dec 2024, 12:48
Official
Dear Harry,

Thank you for reaching out to us.

We apologize for the manner in which this matter was handled. Kindly note that we have forwarded this matter for further assistance.

Do expect a call.

Regards,
Cell C | PN

Best regards,