ORDER FEEDBACK

I PLACED AN ORDER FOR A MOBILE PHONE OVER THE CELL C INTERNET<br> WHICH I GOT A CALL FROM ON OF THE AGENTS TO CONFIRM MY ORDER .....WITH CONVERSATION I ASKED THE AGENT THREE TIMES IF MY ORDER HAS BEEN ACCEPTED FOR THE LG G4C HAS IT WAS A GIFT FOR MY HUSBAND HE CLEARLY SAID THAT MY IS PRE ACCEPTED AND HE TOOK MY BANK DETAILS PROMISING ME A CALL BACK WITH THE T @C HAS IT GONE THREW <br> HE WAS VERY POLITE HOWEVER A FEW DAY LATER I RECEIVE A TEXT SAYING THAT MY ORDER HAS BEEN DECLINED .THIS IS VERY UPSETTING HAS I DID TELL HIM IT WAS A GIFT HE SAID I SHOULD NOT HAVE A PROBLEM WITH GETTING THE PHONE HAS HE SEEING EVERYTHING IS IN PLACE AND I SHOULD RECEIVE MY PHONE ON THE 7/01/2015 HAS IT IS MY HUSBAND BIRTHDAY .IM REALLY ANNOYED CELL C PROMISE BUT DON'T DELIVER AND COMING FROM A CUSTOMER SERVICE BACK GROUND HAS I ALSO WORK IN AN INTERNATIONAL CALL CENTER IT VERY POOR SERVICE I WOULD LIKE TO HAVE THE MOBILE HAS IT WAS PROMISED