FW
Felicity W

1 reviews | Active since Jul 2013

30 Mar 2015, 11:55

Opt-out of an ongoing daily competition

I am extremely annoyed! Cell C has an ongoing daily R1 million draw. I have been taking part for many months and now I wish to 'opt out'. I have phoned their call centre for an opt-out option because the sms's they send do not have any 'opt-out' numbers. I was given the number to send 'STOP' to and I have sent these sms's 4/5 times and I am still getting the daily sms that I have been entered once again into the competition. This is not right. I should have an option to opt out of any daily competition that I wish,. Am a very angry customer right now...

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Replies (1)
Cell C
Cell C's reply30 Mar 2015, 12:05
Official
Hello Chicky,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN