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etienne S

1 reviews | Active since Dec 2014

21 Jan 2016, 02:36

operators misleading public

had issues with cell c cell phone account. phone customer service end of October 2015. put again a limit of r50 over the contract value... did it when contract took out. shop asst never put limit on. at end of conversation asked the operator if any of my contracts is ending soon.....she rep**** to me NO nothing is able to be ended....<br> went into CEll c the Glen and asked the asst in the shop to check couple days later....4 accounts were finished. 1 was in MAY 2015 finished 2 in Sept 2015 and 1 in dec 2015..the 30th of Nov 2015 I cancelled the contracts and wrote a complain on Hellopeter.<br> I got call from cellc and were told how sorry they were about the issue and they will not bill me for the last month that the contracts was cancelled. Well another lie....dec they tried to deduct from my acc , Infact they tried 3 times up to the 18 th of Jan 2016....bank fees for dedit bounce R180 times 3 .... and they took the money for the cancelled accounts... when will all this lies stop.... is this how CEll C operates? SHAME on YOU

0
Replies (1)
Cell C
Cell C's reply21 Jan 2016, 08:40
Official
Hello etienne2208,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,