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cL
carmenita L

1 reviews | Active since Aug 2015

30 Oct 2017, 16:29

open line contract not agreed for

bad bad bad bad bad bad bad customer service ever that I have ever dealt with my last debit order to go off by 31 October 2017 but want to overcharge me,,,,, you are pathetic, to want to overcharge me I am disgusted by your services

0
Replies (4)
Cell C
Cell C's reply31 Oct 2017, 07:24
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply01 Nov 2017, 11:52
Official

Theodorah confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply02 Nov 2017, 10:29
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

cL
carmenita L's update02 Nov 2017, 10:52
Reviewer Update
Yes and still no resolved query, I am supposed to be paying R220 for the debit order, but they put me on a pinnacle 400 without my consent and without telling me that.... now you expect me to pay over R400 for something I didnt ask for, what is wrong with you guys, do you enjoy doing things without the customers consent and do you enjoy overcharging your customers I regret taking a cellphone contract by you guys... you guys are pathetic....I am still waiting for the manager to contact me from The Cell C head office in Johannesburg...promised that he will look into the matter and make contact with me, contacted me on Tuesday (31 October 2017).....it is Thursday (02 November 2017) today no contact....terrible customer service to another extent .