gT
graham T

1 reviews | Active since Sept 2015

28 Sept 2015, 11:19

Only 2 GB of 3 GB data loaded on sealed USB

I purchased a mobile broadband USB from Cell C at The Bridge in Port Elizabeth on 18 July 2015.<br> <br> It has been twice confirmed to me by different Cell C staff that only 2 GB of the 3 GB data for which I paid was loaded onto the USB stick.<br> <br> I lodged my complaint with Cell C from their branch on 13 Aug 2015. I have made a number of follow-up calls to them and visited their branch a second time on 29 August 2015.<br> <br> They have NEVER called me ... and brush me off with \someone is busy with your complaint".<br> <br> I have reported this to ICASA and hope they will assist in resolving this.<br> <br> So ... if you are considering using Cell C ... YOU REALLY NEED TO RECONSIDER!! Any company that is so dismissive of their customers does not deserve to be in business. """

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Replies (1)
Cell C
Cell C's reply28 Sept 2015, 11:38
Official
Hello mahargddot,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN