MM
Mokate M
1 reviews | Active since Jan 2013
10 Jan 2020, 09:26
onlinesales is a ****!
i have purchased a cellphone via online portal at cellc.co.za, i had errors during the process after payment, and the payment went through but the website did not allow me to continue. now the bank has been debited but i don't know what to do further as this is an online transaction, i was given an email to send things through which i did but the people administering that email seems to be taking their time with this issue..
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
10 Jan 2020, 09:42Good Day Mokate
Please provide us with your ID number via private message and we will follow up on the matter.
^SM
Please provide us with your ID number via private message and we will follow up on the matter.
^SM
Best regards,
Cell C's reply10 Jan 2020, 09:42
Official
Good Day Mokate
Please provide us with your ID number via private message and we will follow up on the matter.
^SM
Please provide us with your ID number via private message and we will follow up on the matter.
^SM
Best regards,
MM
Mokate M's updateReviewer Update
10 Jan 2020, 09:48I have sent through the emals to Onlinehelp and websales, and this is their latest response:- Good Day Thank you for the information given, a Trouble Ticket has been logged for IT to assist.Once feedback has been given we will revert back to you.
For me that is not satisfactory at all once the item i have purchased is out of stock what will happen? My ID:***.
at somestage one of the consultant on FB yesterday told me the error was because i was not using the credit card but cheque/debit card, but my argument is simple as the money went through regardless...
For me that is not satisfactory at all once the item i have purchased is out of stock what will happen? My ID:***.
at somestage one of the consultant on FB yesterday told me the error was because i was not using the credit card but cheque/debit card, but my argument is simple as the money went through regardless...
MM
Mokate M's update10 Jan 2020, 09:48
Reviewer Update
I have sent through the emals to Onlinehelp and websales, and this is their latest response:- Good Day Thank you for the information given, a Trouble Ticket has been logged for IT to assist.Once feedback has been given we will revert back to you.
For me that is not satisfactory at all once the item i have purchased is out of stock what will happen? My ID:***.
at somestage one of the consultant on FB yesterday told me the error was because i was not using the credit card but cheque/debit card, but my argument is simple as the money went through regardless...
For me that is not satisfactory at all once the item i have purchased is out of stock what will happen? My ID:***.
at somestage one of the consultant on FB yesterday told me the error was because i was not using the credit card but cheque/debit card, but my argument is simple as the money went through regardless...
Cell C's replyOfficial
10 Jan 2020, 09:56We will follow up with the relevant team and revert back.
^SM
^SM
Best regards,
Cell C's reply10 Jan 2020, 09:56
Official
We will follow up with the relevant team and revert back.
^SM
^SM
Best regards,
MM
Mokate M's updateReviewer Update
10 Jan 2020, 11:56this is what i just got, and quite franckly it doesn't sit well with me as i have already sent the documentation that prooves that the payment was made, this what is reflecting on my statements. the money might not have cleared already but eventually it will but the system did not generate the ordernumber or some sort of number to complete that transaction, and this was not a credit card purchase but i used a normal cheque/debit! This doesn't only need IT to investigate as they will give ******** responses it need also people from finance to verify!
CELL C POS GTG ZAF 09-01-2020 08H46:24 -
outstanding card authorisation
email response below
Good Day Please note that we have received communication from IT that when the transaction was processed there was insufficient funds for the order to be processed.Order will only be processed once payment has been successful.
RegardsZama@onlinehelp
CELL C POS GTG ZAF 09-01-2020 08H46:24 -
outstanding card authorisation
email response below
Good Day Please note that we have received communication from IT that when the transaction was processed there was insufficient funds for the order to be processed.Order will only be processed once payment has been successful.
RegardsZama@onlinehelp
MM
Mokate M's update10 Jan 2020, 11:56
Reviewer Update
this is what i just got, and quite franckly it doesn't sit well with me as i have already sent the documentation that prooves that the payment was made, this what is reflecting on my statements. the money might not have cleared already but eventually it will but the system did not generate the ordernumber or some sort of number to complete that transaction, and this was not a credit card purchase but i used a normal cheque/debit! This doesn't only need IT to investigate as they will give ******** responses it need also people from finance to verify!
CELL C POS GTG ZAF 09-01-2020 08H46:24 -
outstanding card authorisation
email response below
Good Day Please note that we have received communication from IT that when the transaction was processed there was insufficient funds for the order to be processed.Order will only be processed once payment has been successful.
RegardsZama@onlinehelp
CELL C POS GTG ZAF 09-01-2020 08H46:24 -
outstanding card authorisation
email response below
Good Day Please note that we have received communication from IT that when the transaction was processed there was insufficient funds for the order to be processed.Order will only be processed once payment has been successful.
RegardsZama@onlinehelp
MM
Mokate M's updateReviewer Update
11 Jan 2020, 07:26What is the status on this ISSUE?
MM
Mokate M's update11 Jan 2020, 07:26
Reviewer Update
What is the status on this ISSUE?
MM
Mokate M's updateReviewer Update
17 Jan 2020, 08:52I have been ****med by CellC
MM
Mokate M's update17 Jan 2020, 08:52
Reviewer Update
I have been ****med by CellC