1 reviews | Active since Feb 2017

03 Feb 2017, 23:19

Online Self service Locked

<p>For some reason unknown to me I just could not log into the Cell C online self service portal. After numerous attempts to log in , up sprung " your account is locked" . First of all getting someone to assist unlocking my account is a battle. They can rather assist with a number that I can sms every month to get my account balance. I want a detailed invoice for service rendered. That is stipulated by law. I then send Cell C an email . Replying to email, a consultant called me a few days later to enquire about "account locked " and that he will be able to help me.Verification....ID NO ? ...no problem, ADDRESS ?...no problem,...BANK INSTITUTION ?...no problem,...ACCOUNT TYPE ?...no problem,...HOW MANY PROPERTIES DO YOU OWN ? ......Excuse me, here I have a big problem !!! since when does CELL C collect data for SARS . Are CELL C collecting data to sell to another institution ? Please keep your Self Service Portal locked and to yourself. I'm not giving your info that is none of your business. Send me my monthly statement by email. I have 3 mobile accounts with CELL C and cannot wait on contracts to end and finally be rid of CELL C !!!</p>

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Replies (3)
Cell C
Cell C's reply04 Feb 2017, 07:09
Official

Thank you for posting to us.

One of our team members will contact you and assist with your request.

Do expect communication.

Regards

Cell C | PN

's update05 Feb 2017, 14:14
Reviewer Update

Thank you CellC for speedily resolving problem after posting my review on hellopeter.com

You definately relieved my frustration .

Regards,

S Mohamed

's update05 Feb 2017, 14:16
Reviewer Update

S Mohamed