LT
Lelethu T
1 reviews | Active since Aug 2022
19 Sept 2024, 16:17
Online data
I bought data on the 7th online via bank and I did not recieve data on my phone,I phoned the bank and the bank provided me with proof of payments that the money was paid to cellc I must contact them..I did that and till this day 19th i am still calling cellc 3-4 times a day they are sending me up and down..Just now they sent me an email saying i must go back to my bank and report the transaction after 12days how??..,and this is the 2nd incident the 1st one cellc paid back my data i dnt know what is the difference with this one... I am highly dissapointed I have been whith cellc for more than 12years
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
19 Sept 2024, 16:45Dear Lelethu,
Thank you for contacting Cell C.
We truly apologize for the frustration you have experienced, we have escalated the matter to our team for urgent resolution and will ensure it is thoroughly investigated.
We greatly appreciate your patience and loyalty over the years,
Regards,
Cell C | MN
Thank you for contacting Cell C.
We truly apologize for the frustration you have experienced, we have escalated the matter to our team for urgent resolution and will ensure it is thoroughly investigated.
We greatly appreciate your patience and loyalty over the years,
Regards,
Cell C | MN
Cell C's reply19 Sept 2024, 16:45
Official
Dear Lelethu,
Thank you for contacting Cell C.
We truly apologize for the frustration you have experienced, we have escalated the matter to our team for urgent resolution and will ensure it is thoroughly investigated.
We greatly appreciate your patience and loyalty over the years,
Regards,
Cell C | MN
Thank you for contacting Cell C.
We truly apologize for the frustration you have experienced, we have escalated the matter to our team for urgent resolution and will ensure it is thoroughly investigated.
We greatly appreciate your patience and loyalty over the years,
Regards,
Cell C | MN
LT
Lelethu T's updateReviewer Update
21 Sept 2024, 21:54Thank you Cellc social media department, I was phoned the next day in the morning and the issue was resolved in less than an hour and my data was loaded...Thank you so much I'm happy.
LT
Lelethu T's update21 Sept 2024, 21:54
Reviewer Update
Thank you Cellc social media department, I was phoned the next day in the morning and the issue was resolved in less than an hour and my data was loaded...Thank you so much I'm happy.
Cell C's replyOfficial
22 Sept 2024, 08:47Dear Lelethu Tshofuti,
Thank you so much for your kind feedback.
We are thrilled to hear that your issue was resolved promptly and that you’re happy with the outcome. It’s great to know that our team could assist and get your data loaded in less than an hour. Should you need any further assistance, please don’t hesitate to reach out to us. We’re always here to help. Thank you for being a valued Cell C customer.
Regards,
Cell C | GN
Thank you so much for your kind feedback.
We are thrilled to hear that your issue was resolved promptly and that you’re happy with the outcome. It’s great to know that our team could assist and get your data loaded in less than an hour. Should you need any further assistance, please don’t hesitate to reach out to us. We’re always here to help. Thank you for being a valued Cell C customer.
Regards,
Cell C | GN
Cell C's reply22 Sept 2024, 08:47
Official
Dear Lelethu Tshofuti,
Thank you so much for your kind feedback.
We are thrilled to hear that your issue was resolved promptly and that you’re happy with the outcome. It’s great to know that our team could assist and get your data loaded in less than an hour. Should you need any further assistance, please don’t hesitate to reach out to us. We’re always here to help. Thank you for being a valued Cell C customer.
Regards,
Cell C | GN
Thank you so much for your kind feedback.
We are thrilled to hear that your issue was resolved promptly and that you’re happy with the outcome. It’s great to know that our team could assist and get your data loaded in less than an hour. Should you need any further assistance, please don’t hesitate to reach out to us. We’re always here to help. Thank you for being a valued Cell C customer.
Regards,
Cell C | GN