Online clients are supposed to pay R100 for booking in their devices 😒

I had an issue with my device that was returned to the store without being fixed and now that I have to re book the device again, at the store they are saying because I bought the device online not at the store I should pay R100 for the device to be taken to the repair center.

When I was booking in the device the 1st time I did pay that R100 and I was not even given a receipt.

I called the repair center to book in the device again for myself since I don't have R100 to pay at the store but I was told that I should go back to the store and re-book the device with them again since it was 1st booked from the store.

The online people are surprised that customers who bought devices online should pay certain amount when booking on their devices.

Honestly speaking I don't have the R100 to pay again and I wonder why there is a different between online clients and store clients, to an extent that just because I bought the device online I should pay for bookings but those who bought at the store are not paying any amount when booking their devices. Are we all not CELL C clients?

On top of that there is no way that I can re-book the device myself because the 1st booking was done at the store and the device is still at the store.