LN
Letlhogonolo N
1 reviews | Active since Mar 2017
19 Nov 2024, 15:54
Ongoing Issues with Delivery and Service Quality
This is my second complaint regarding the same issue. What are you doing about this? This situation clearly demonstrates why people struggle to trust your brand. By associating with a chain of poor service providers, like Skynet—who have numerous complaints on HelloPeter—you are compromising your reputation.
Samsung is now following the same disappointing trend, and it's affecting your brand as well. My claim was approved on the 30th, yet I still haven't received my promotional gifts. This delay and lack of accountability are unacceptable.
Helpful (0)
Replies (2)0
Replies (2)Cell C's replyOfficial
19 Nov 2024, 16:09Dear Letlhogonolo Nkgatlhe
Thank you for contacting Cell C.
We understand your frustration and the impact this delay in service quality is having on your trust in our brand. We apologize for the inconvenience caused.
To assist you further, could you please let us know if you have the Samsung Members app? If so, you should have received a reference number for your claim. Please share this number with us, as it will help us expedite the resolution process and ensure that your promotional gifts are delivered promptly.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We understand your frustration and the impact this delay in service quality is having on your trust in our brand. We apologize for the inconvenience caused.
To assist you further, could you please let us know if you have the Samsung Members app? If so, you should have received a reference number for your claim. Please share this number with us, as it will help us expedite the resolution process and ensure that your promotional gifts are delivered promptly.
Regards,
Cell C | TM
Cell C's reply19 Nov 2024, 16:09
Official
Dear Letlhogonolo Nkgatlhe
Thank you for contacting Cell C.
We understand your frustration and the impact this delay in service quality is having on your trust in our brand. We apologize for the inconvenience caused.
To assist you further, could you please let us know if you have the Samsung Members app? If so, you should have received a reference number for your claim. Please share this number with us, as it will help us expedite the resolution process and ensure that your promotional gifts are delivered promptly.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We understand your frustration and the impact this delay in service quality is having on your trust in our brand. We apologize for the inconvenience caused.
To assist you further, could you please let us know if you have the Samsung Members app? If so, you should have received a reference number for your claim. Please share this number with us, as it will help us expedite the resolution process and ensure that your promotional gifts are delivered promptly.
Regards,
Cell C | TM
Cell C's replyOfficial
19 Nov 2024, 16:40Thank you.
We have referred the reference number. Our team will be in touch to provide an update.
Regards,
Cell C | TM
We have referred the reference number. Our team will be in touch to provide an update.
Regards,
Cell C | TM
Cell C's reply19 Nov 2024, 16:40
Official
Thank you.
We have referred the reference number. Our team will be in touch to provide an update.
Regards,
Cell C | TM
We have referred the reference number. Our team will be in touch to provide an update.
Regards,
Cell C | TM
