Ongoing Harassment and Failure by Cell C to Resolve Paid Account

I am writing this complaint out of absolute frustration and anger regarding the shocking treatment I have received from Cell C over the past few years. My Cell C contract account was handed over to VVM Attorneys for collection on an amount that had already been paid in full. I provided proof of payment, and VVM Attorneys themselves confirmed that the payment had been received. They then advised that they were waiting for Cell C to issue a paid-up letter so the matter could officially be closed. To this day, Cell C has still failed to provide this paid-up letter. Despite the account being settled and VVM Attorneys having already closed the account on their side, Cell C then handed the same account over to another collections company, CSS Solutions. I am now constantly being harassed with phone calls demanding payment for an account that has already been paid. What makes this even more unacceptable is the complete lack of accountability between Cell C and CSS Solutions. Cell C refuses to speak to me because they claim the account is “out of their hands,” while CSS Solutions says it is not their responsibility to obtain a paid-up letter from Cell C or verify whether payment was received. I have proof of payment available, yet nobody wants to accept it. Instead, they continue demanding a paid-up letter that only Cell C can provide — a document that Cell C has failed to issue for years. In the meantime, my credit profile continues to be negatively affected because this account still reflects as unpaid, despite the fact that it was settled long ago. This ongoing incompetence, poor communication, and failure to resolve the matter has caused unnecessary stress, frustration, and damage to my credit record. I find it unacceptable that a customer who has paid their account in full must continue fighting for years just to have Cell C update their records correctly. I am now left with no choice but to take this matter further through the relevant legal and consumer protection channels, including escalating it to the NCR, ICASA, the Credit Ombud, and any other authority necessary. Cell C’s handling of this matter has been disgraceful, and I expect immediate action to resolve this issue once and for all.