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Tebogo D

1 reviews | Active since Jan 2026

08 Jan 2026, 12:01

Ongoing Charges for GetMore Service

I have been on a contract with Cell C for over a year. During this time, I was offered a 30-day trial for the GetMore service, with the option to subscribe if I was satisfied. I was surprised to later notice that an amount of R60 was being deducted for the GetMore service. When I contacted Cell C, I was advised to speak directly to the GetMore team. I did so and requested cancellation, and I was assured that the charge would be removed from my next statement. This cancellation was done last year. However, to this day, I am still being charged for this service, which I am not using and have no interest in. yoooo i am gatvol xem.

0
Replies (6)
Cell C
Cell C's reply08 Jan 2026, 12:10
Official
Dear Tebogo D,

Thank you for reaching out.

We sincerely apologize for the inconvenience and frustration you’ve experienced with the GetMore charges. This is certainly not the experience we want for our valued customers.

We understand that you requested cancellation last year and that the charges should have been stopped. Please allow us to investigate your account urgently. Kindly provide us with your account number or the cellphone number linked to your subscription via inbox so we can resolve this as quickly as possible.

Your feedback is important, and we are committed to making this right.

Cell C | CM

Best regards,

TD
Tebogo D's update08 Jan 2026, 12:25
Reviewer Update
My account number is ***

Regards
Cell C
Cell C's reply08 Jan 2026, 12:54
Official
Dear Tebogo D,

Thank you.

Regards,
Cell C | CM

Best regards,

Cell C
Cell C's reply22 Jan 2026, 17:43
Official
Dear Tebogo Dimo,

Thank you for your patience while we attended to this matter.
 We would like to confirm the following actions and outcomes: 
  • We contacted Getmore on your behalf to request cancellation of the service. During this process, it was confirmed that a cancellation request had been logged in October but was unfortunately not processed at the time.
  • A formal dispute was raised with Getmore to investigate the matter and facilitate a refund.
     Reference number: 437964
     Feedback is expected within 7–14 working days.
  • The Getmore service was successfully cancelled on 16 January 2026.
  • A refund of R138.00 for the late cancellation has been approved, as your original cancellation request was submitted in October.
  • The approved refund will be paid directly into your bank account, and your banking details have been shared with Getmore accordingly.
     
We are pleased to note that the matter has been resolved to your satisfaction.

You may receive an email and/or SMS requesting you to rate the service you received. We would appreciate your feedback, as it helps us improve our service experience.
 Should you require any further assistance, please do not hesitate to contact us.
 Kind regards,
 Cell C | TM 

Best regards,

TD
Tebogo D's update23 Jan 2026, 07:22
Reviewer Update
I was assisted by a lady by the name Nthati, she was able to get Getmore cancelled and also got me a refund.

Thank you, Cell C
Cell C
Cell C's reply25 Jan 2026, 10:22
Official
Dear Tebogo Dimo,

Thank you for taking the time to share your feedback.

We’re pleased to hear that Nthibi was able to assist you with cancelling Getmore and arranging your refund. Your feedback is greatly appreciated and will be shared with the team.

Please don’t hesitate to reach out should you need any further assistance.

Kind regards,
Cell C | TM 

Best regards,