Ongoing Billing Issue & Shocking Service from Cell C

I am beyond frustrated with Cell C’s blatant incompetence and lack of accountability.

For the past 8 months, Cell C has repeatedly attempted to debit a bank account that was closed over four years ago. This account was marked as closed and Cell C was formally notified at the time. Despite this, the company continues to send debit orders to the same non-existent account and now blames me for the failed payments.

What began as a small amount of R70 has now ballooned to R490, purely due to Cell C’s failure to update their systems and stop the recurring debit orders. To make matters worse, they’ve even handed me over to debt collectors – for a situation that is entirely their fault.

Over the last 8 months, I’ve made numerous phone calls and sent several emails, speaking to various consultants—none of whom have resolved the issue. Not once has Cell C taken ownership or action to correct this.

This is without a doubt the worst customer service I’ve ever experienced. I will not pay for a mistake caused by Cell C’s internal failures, and I am now turning to HelloPeter in the hope of reaching someone at Cell C who is capable of fixing this mess.