SR
Solly R
1 reviews | Active since Jul 2010
24 Aug 2023, 09:26
one year old recurring bundle unexpired bundle
I have just discovered that I had a more than one year old recurring bundle that debited R89 out of my account for a little 6 gig data bundle . And I was looking forward to buying more than that. Today I am told that its my responsibility. I am apparently supposed to use the App. What if I do not have the app and or see a use for the app?? I was dismissed with a certain hubris infused arrogant attitude by a certain Moses "The Dismisser" Mo***eng. overbearing and Quick of speech but not effective. I am not in a mood to argue. So I seek further assistance.
I am not happy and the bundle started being in effect right before my other old bundle expired. So now we have a dilemma. But no its my fault. How am I not sent notifications. Why wont recurring bundles expire? Would I be right to ask : could it be because they serve the company more than the customer?
Helpful (0)
Replies (16)0
Replies (16)
Cell C's replyOfficial
24 Aug 2023, 10:04Dear Solly Ragata
Thank you for contacting Cell C
We apologize for any frustration you might have encountered during your interaction.
Recurring bundles are indeed activated from the customer's end or SIM card as a convenient way to ensure a seamless data experience. However we completely understand that situations can arise where users might not notice the automatic activation, especially when not using the associated app.
Recurring bundles are designed to provide a continuous data experience without interruption when you have recharged with the adequate airtime.
You mentioned not having the app or finding a use for it. While it's not mandatory, our app can be super handy. It gives you real-time updates on your usage and bundles, which can be a real help in staying on top of things.
Regards
^MN
Thank you for contacting Cell C
We apologize for any frustration you might have encountered during your interaction.
Recurring bundles are indeed activated from the customer's end or SIM card as a convenient way to ensure a seamless data experience. However we completely understand that situations can arise where users might not notice the automatic activation, especially when not using the associated app.
Recurring bundles are designed to provide a continuous data experience without interruption when you have recharged with the adequate airtime.
You mentioned not having the app or finding a use for it. While it's not mandatory, our app can be super handy. It gives you real-time updates on your usage and bundles, which can be a real help in staying on top of things.
Regards
^MN
Best regards,
Cell C's reply24 Aug 2023, 10:04
Official
Dear Solly Ragata
Thank you for contacting Cell C
We apologize for any frustration you might have encountered during your interaction.
Recurring bundles are indeed activated from the customer's end or SIM card as a convenient way to ensure a seamless data experience. However we completely understand that situations can arise where users might not notice the automatic activation, especially when not using the associated app.
Recurring bundles are designed to provide a continuous data experience without interruption when you have recharged with the adequate airtime.
You mentioned not having the app or finding a use for it. While it's not mandatory, our app can be super handy. It gives you real-time updates on your usage and bundles, which can be a real help in staying on top of things.
Regards
^MN
Thank you for contacting Cell C
We apologize for any frustration you might have encountered during your interaction.
Recurring bundles are indeed activated from the customer's end or SIM card as a convenient way to ensure a seamless data experience. However we completely understand that situations can arise where users might not notice the automatic activation, especially when not using the associated app.
Recurring bundles are designed to provide a continuous data experience without interruption when you have recharged with the adequate airtime.
You mentioned not having the app or finding a use for it. While it's not mandatory, our app can be super handy. It gives you real-time updates on your usage and bundles, which can be a real help in staying on top of things.
Regards
^MN
Best regards,
SR
Solly R's updateReviewer Update
24 Aug 2023, 14:19Now i know and I understand.
Thank you for the prompt reply.
The recurring bundle is over a year old and I had no idea about it. Hence I am in this situation. Otherwise I would have removed it.
However my request is that please reverse the transaction for me please.
Because I am no the one to buy 6 gigs for 89 rands.
I had slightly bigger plans and this has made me 89 rands short.
Please come up with an applicable solution for me.
Thank you.
Thank you for the prompt reply.
The recurring bundle is over a year old and I had no idea about it. Hence I am in this situation. Otherwise I would have removed it.
However my request is that please reverse the transaction for me please.
Because I am no the one to buy 6 gigs for 89 rands.
I had slightly bigger plans and this has made me 89 rands short.
Please come up with an applicable solution for me.
Thank you.
SR
Solly R's update24 Aug 2023, 14:19
Reviewer Update
Now i know and I understand.
Thank you for the prompt reply.
The recurring bundle is over a year old and I had no idea about it. Hence I am in this situation. Otherwise I would have removed it.
However my request is that please reverse the transaction for me please.
Because I am no the one to buy 6 gigs for 89 rands.
I had slightly bigger plans and this has made me 89 rands short.
Please come up with an applicable solution for me.
Thank you.
Thank you for the prompt reply.
The recurring bundle is over a year old and I had no idea about it. Hence I am in this situation. Otherwise I would have removed it.
However my request is that please reverse the transaction for me please.
Because I am no the one to buy 6 gigs for 89 rands.
I had slightly bigger plans and this has made me 89 rands short.
Please come up with an applicable solution for me.
Thank you.
Cell C's replyOfficial
24 Aug 2023, 15:32Dear Solly Ragata
Unfortunately, we cannot reverse the transaction as you would have been required upon activation to confirm the selected Recurring Bundle.
If you wish to cancel the Recurring Bundle, kindly let us know so that we can cancel it for you.
Regards
^TG
Unfortunately, we cannot reverse the transaction as you would have been required upon activation to confirm the selected Recurring Bundle.
If you wish to cancel the Recurring Bundle, kindly let us know so that we can cancel it for you.
Regards
^TG
Best regards,
Cell C's reply24 Aug 2023, 15:32
Official
Dear Solly Ragata
Unfortunately, we cannot reverse the transaction as you would have been required upon activation to confirm the selected Recurring Bundle.
If you wish to cancel the Recurring Bundle, kindly let us know so that we can cancel it for you.
Regards
^TG
Unfortunately, we cannot reverse the transaction as you would have been required upon activation to confirm the selected Recurring Bundle.
If you wish to cancel the Recurring Bundle, kindly let us know so that we can cancel it for you.
Regards
^TG
Best regards,
SR
Solly R's updateReviewer Update
24 Aug 2023, 15:56I can see there is a notification of a response however I cannot see it to read it.
Even though I am logged in.
Thank you.
Even though I am logged in.
Thank you.
SR
Solly R's update24 Aug 2023, 15:56
Reviewer Update
I can see there is a notification of a response however I cannot see it to read it.
Even though I am logged in.
Thank you.
Even though I am logged in.
Thank you.
Cell C's replyOfficial
24 Aug 2023, 15:56Dear Solly Ragata
Unfortunately, we cannot reverse the transaction as you would have been required upon activation to confirm the selected Recurring Bundle.
If you wish to cancel the Recurring Bundle, kindly let us know so that we can cancel it for you.
Regards
^TG
Unfortunately, we cannot reverse the transaction as you would have been required upon activation to confirm the selected Recurring Bundle.
If you wish to cancel the Recurring Bundle, kindly let us know so that we can cancel it for you.
Regards
^TG
Best regards,
Cell C's reply24 Aug 2023, 15:56
Official
Dear Solly Ragata
Unfortunately, we cannot reverse the transaction as you would have been required upon activation to confirm the selected Recurring Bundle.
If you wish to cancel the Recurring Bundle, kindly let us know so that we can cancel it for you.
Regards
^TG
Unfortunately, we cannot reverse the transaction as you would have been required upon activation to confirm the selected Recurring Bundle.
If you wish to cancel the Recurring Bundle, kindly let us know so that we can cancel it for you.
Regards
^TG
Best regards,
SR
Solly R's updateReviewer Update
24 Aug 2023, 16:04Ok. I see your response now.
And frankly I am disappointed that such a humongous telecommunications giant infrastructure of your calibre cannot solve a conundrum of you own creation.
One has to imagine that what if the issue was on my side ?
What if I was the one who got 89 rands extra by mistake.
I can imagine you would be able to deduct and come up with some I.T magic to fix things yourselves.
I can imagine it happens every day.
That is also a scary thought. That what if I had bigger funds and something like this happened and the damage on my side was bigger than this.
And I have to know and learn that when business starts blaming its own customers then that is the signs and or the hallmarks of dilapidation in many aspects.
And it is very disappointing that the Cellc family that I hold in such high regard has fallen so.
Event then still I still hold onto hope.
I know that you will brain storm and will come up with something .
Thank you.
And frankly I am disappointed that such a humongous telecommunications giant infrastructure of your calibre cannot solve a conundrum of you own creation.
One has to imagine that what if the issue was on my side ?
What if I was the one who got 89 rands extra by mistake.
I can imagine you would be able to deduct and come up with some I.T magic to fix things yourselves.
I can imagine it happens every day.
That is also a scary thought. That what if I had bigger funds and something like this happened and the damage on my side was bigger than this.
And I have to know and learn that when business starts blaming its own customers then that is the signs and or the hallmarks of dilapidation in many aspects.
And it is very disappointing that the Cellc family that I hold in such high regard has fallen so.
Event then still I still hold onto hope.
I know that you will brain storm and will come up with something .
Thank you.
SR
Solly R's update24 Aug 2023, 16:04
Reviewer Update
Ok. I see your response now.
And frankly I am disappointed that such a humongous telecommunications giant infrastructure of your calibre cannot solve a conundrum of you own creation.
One has to imagine that what if the issue was on my side ?
What if I was the one who got 89 rands extra by mistake.
I can imagine you would be able to deduct and come up with some I.T magic to fix things yourselves.
I can imagine it happens every day.
That is also a scary thought. That what if I had bigger funds and something like this happened and the damage on my side was bigger than this.
And I have to know and learn that when business starts blaming its own customers then that is the signs and or the hallmarks of dilapidation in many aspects.
And it is very disappointing that the Cellc family that I hold in such high regard has fallen so.
Event then still I still hold onto hope.
I know that you will brain storm and will come up with something .
Thank you.
And frankly I am disappointed that such a humongous telecommunications giant infrastructure of your calibre cannot solve a conundrum of you own creation.
One has to imagine that what if the issue was on my side ?
What if I was the one who got 89 rands extra by mistake.
I can imagine you would be able to deduct and come up with some I.T magic to fix things yourselves.
I can imagine it happens every day.
That is also a scary thought. That what if I had bigger funds and something like this happened and the damage on my side was bigger than this.
And I have to know and learn that when business starts blaming its own customers then that is the signs and or the hallmarks of dilapidation in many aspects.
And it is very disappointing that the Cellc family that I hold in such high regard has fallen so.
Event then still I still hold onto hope.
I know that you will brain storm and will come up with something .
Thank you.
Cell C's replyOfficial
24 Aug 2023, 20:59We have noted that the bundle has already been cancelled from your account .
^NH
^NH
Best regards,
Cell C's reply24 Aug 2023, 20:59
Official
We have noted that the bundle has already been cancelled from your account .
^NH
^NH
Best regards,
SR
Solly R's updateReviewer Update
25 Aug 2023, 09:37No. The bundle is still there and I still am not re-credited.
So the problem still persists.
I think you meant to say you "cancelled the recurring bundle".
Thank you.
So the problem still persists.
I think you meant to say you "cancelled the recurring bundle".
Thank you.
SR
Solly R's update25 Aug 2023, 09:37
Reviewer Update
No. The bundle is still there and I still am not re-credited.
So the problem still persists.
I think you meant to say you "cancelled the recurring bundle".
Thank you.
So the problem still persists.
I think you meant to say you "cancelled the recurring bundle".
Thank you.
Cell C's replyOfficial
25 Aug 2023, 10:53Dear Solly Ragata
Regrettably, because the bundle has been consistently utilized, we are unable to issue a re-credit or refund for it.
Regards
^MN
Regrettably, because the bundle has been consistently utilized, we are unable to issue a re-credit or refund for it.
Regards
^MN
Best regards,
Cell C's reply25 Aug 2023, 10:53
Official
Dear Solly Ragata
Regrettably, because the bundle has been consistently utilized, we are unable to issue a re-credit or refund for it.
Regards
^MN
Regrettably, because the bundle has been consistently utilized, we are unable to issue a re-credit or refund for it.
Regards
^MN
Best regards,
SR
Solly R's updateReviewer Update
25 Aug 2023, 12:36It is not my fault. I have other bundles I do not know why it just engaged itself. It is something I cannot do.
You can I see I have a 700mb. Can you please tell me why it jumped from the 700mb to the new 6400mb ??
And then tell me if that is my fault please.
As it stands I reported as soon as this took place and there has been delay!!!
I know you can do it. I have faith. I know CellC can do it !!! Ask around.
You can I see I have a 700mb. Can you please tell me why it jumped from the 700mb to the new 6400mb ??
And then tell me if that is my fault please.
As it stands I reported as soon as this took place and there has been delay!!!
I know you can do it. I have faith. I know CellC can do it !!! Ask around.
SR
Solly R's update25 Aug 2023, 12:36
Reviewer Update
It is not my fault. I have other bundles I do not know why it just engaged itself. It is something I cannot do.
You can I see I have a 700mb. Can you please tell me why it jumped from the 700mb to the new 6400mb ??
And then tell me if that is my fault please.
As it stands I reported as soon as this took place and there has been delay!!!
I know you can do it. I have faith. I know CellC can do it !!! Ask around.
You can I see I have a 700mb. Can you please tell me why it jumped from the 700mb to the new 6400mb ??
And then tell me if that is my fault please.
As it stands I reported as soon as this took place and there has been delay!!!
I know you can do it. I have faith. I know CellC can do it !!! Ask around.
SR
Solly R's updateReviewer Update
25 Aug 2023, 12:38All i was looking forwardto doing wasto buy a 50gigs with a total of my credit.
That is all I wanted.
Not the meagre 6gig.
That is all I wanted.
Not the meagre 6gig.
SR
Solly R's update25 Aug 2023, 12:38
Reviewer Update
All i was looking forwardto doing wasto buy a 50gigs with a total of my credit.
That is all I wanted.
Not the meagre 6gig.
That is all I wanted.
Not the meagre 6gig.
Cell C's replyOfficial
25 Aug 2023, 12:59Please provide us with your current email address and our team will assist with validating your data usage.
Regards
^MN
Regards
^MN
Best regards,
Cell C's reply25 Aug 2023, 12:59
Official
Please provide us with your current email address and our team will assist with validating your data usage.
Regards
^MN
Regards
^MN
Best regards,
SR
Solly R's updateReviewer Update
25 Aug 2023, 13:13please understand.
I am not disputing usage. I am querying usage of the recurring bundle acquired bundle. Because when it happened to come into effect I had already had another bundle that is now sitting at 700mb.
It stopped working. And then jumped into the new bundle.
There is no way I cannot be working.
I know I have been using it. As I write this message right now. I am uterlising it.
What are we validating ?
maybe define "validating your data usage."
Thank you.
I am not disputing usage. I am querying usage of the recurring bundle acquired bundle. Because when it happened to come into effect I had already had another bundle that is now sitting at 700mb.
It stopped working. And then jumped into the new bundle.
There is no way I cannot be working.
I know I have been using it. As I write this message right now. I am uterlising it.
What are we validating ?
maybe define "validating your data usage."
Thank you.
SR
Solly R's update25 Aug 2023, 13:13
Reviewer Update
please understand.
I am not disputing usage. I am querying usage of the recurring bundle acquired bundle. Because when it happened to come into effect I had already had another bundle that is now sitting at 700mb.
It stopped working. And then jumped into the new bundle.
There is no way I cannot be working.
I know I have been using it. As I write this message right now. I am uterlising it.
What are we validating ?
maybe define "validating your data usage."
Thank you.
I am not disputing usage. I am querying usage of the recurring bundle acquired bundle. Because when it happened to come into effect I had already had another bundle that is now sitting at 700mb.
It stopped working. And then jumped into the new bundle.
There is no way I cannot be working.
I know I have been using it. As I write this message right now. I am uterlising it.
What are we validating ?
maybe define "validating your data usage."
Thank you.
Cell C's replyOfficial
25 Aug 2023, 13:30The bundle will be there until it expires.
We understand now and we will not proceed with the validation report.
^SM
We understand now and we will not proceed with the validation report.
^SM
Best regards,
Cell C's reply25 Aug 2023, 13:30
Official
The bundle will be there until it expires.
We understand now and we will not proceed with the validation report.
^SM
We understand now and we will not proceed with the validation report.
^SM
Best regards,
SR
Solly R's updateReviewer Update
25 Aug 2023, 13:51I look forward to you resolving my initial issue.
SR
Solly R's update25 Aug 2023, 13:51
Reviewer Update
I look forward to you resolving my initial issue.
Cell C's replyOfficial
25 Aug 2023, 13:53The issue was resolved as the recurring bundle was cancelled.
^SM
^SM
Best regards,
Cell C's reply25 Aug 2023, 13:53
Official
The issue was resolved as the recurring bundle was cancelled.
^SM
^SM
Best regards,