One unhappy Cell C customer

I renewed my cell c sim only data contract in October 2021 the contract term was for 24 months. I asked the consultant multiple times if I had to cancel before the term is over would I be liable for a early termination charge. The consultant said multiple times cause it's a sim only deal without a device all you need to do is call in to place a cancelation and give a 30 days notice. This is what I did today only to be told you are liable for a charge. I was absolutely frustrated and asked the consultant to get his manager to call me. He said his team leader would give me a call within 1 hour I am still waiting up until now. I them called cell c again to find out the cancelation process anonymously again about an hour ago only to be told that cell c reviewed their terms and conditions and eveyrhing changed in February 2022( which I was not aware of and received zero communication)which made me even more frustrated. I would like my contract canceled with immediate effect and for any charges to be removed from my account. You lost a loyal customer and I shall be sharing this with everyone. Pathetic service I would like someone to own up from cell c and contact me asap.