ONE STAR BECAUSE I CAN NOT GIVE THEM 0 STARS

As a Cell C prepaid customer, I was happy and never had a problem but now I would not even recommend Cell C device insurance to someone I despise.

I lost my phone on 12/06/2022 in the early hours of the morning and went to Cell C in Pavilion within 12 hours to blacklist the phone and make a claim. After waiting for 3 days for Cell C to get proof I had a number changed, I was told the claim was submitted. I went to Cell C at least 3 times during the next week and was told to call insurance instead of going to the store on 20/06/2022.

While calling, I got a text that my claim has been acknowledged and was told that I had documents missing and that my phone had only been blacklisted after 24 hours, DESPITE me asking for it to be blacklisted on 12/06/2022, so I needed a letter of motivation explaining the delay. After contacting the consultant to get proof I asked for the phone to be blacklisted within 12 hours, the consultant explained that she finishes work in 10 minutes and was going on leave then advised that I wait for her to return or go to another store. I decided to got to Westwood and they efficiently assisted me with my claim. Once everything was sent for reviewing on 23/06/2022 they asked me to call device insurance feedback.

EACH TIME I CALL CELL C DEVICE INSURANCE I AM ASKED TO CALL BACK IN 2 DAYS. IT IS 05/07/2022 AND I AM STILL BEING ASKED TO CALL IN 2 DAYS. THE ONLY REASON I GOT A CONTRACT WAS FOR INSURANCE. HAD I KNOWN THE SERVICE WAS THIS BAD I WOULD HAVE BOUGHT THE PHONE PREPAID, THEN REPLACED IT ON 12/06/2022 INSTEAD OF RUNNING AROUND FOR A CLAIM AND NOT HAVING A PHONE FOR ALMOST A MONTH. THIS SERVICE IS DISGUSTING. I WOULD CLOSE MY CONTRACT BUT FROM READING THE REVIEWS ON HERE, CLEARLY NO ONE'S PROBLEM ENDS THERE SINCE CELL C SEEMS TO DEBIT ACCOUNTS AFTERWARDS ANYWAY. ONCE MY CONTRACT IS FINISHED I WILL BE MOVING AWAY FROM CELL C AND I WILL CONTINUE TO RECOMMEND ANY OTHER SERVICE PROVIDER!

I AM APPALLED AT THIS SAD EXCUSE OF CUSTOMER SERVICE AS WELL AS THE INCONSISTENCY IN STORIES EACH TIME I CONTACT THE CALL CENTRE.