1 reviews | Active since Nov 2015
One-sided ******* contract and unfair downgrade
1. Visited Cell C shop on ***:14 Rebecca Baloyi at Centurion Mall. Cell C downgraded my month-to-month contract of 30+30 GB = 60 GB during the day and 20GB+20 GB = 40 GB at nighttime total 100 GB per month, to a 24-month contract of 30 GB = 30 GB during the day and 20GB = 20 GB total 50 GB on 12/07/2026 (Sunday) without my knowledge. 2.As per Cell C Call Centre, Yoliswa said they had a call from somebody to authorize this and need to investigate. ***, they need 2 working days to investigate and remedy this from 06/08/2026. 3.Phoned Bulelani Cell C Call Centre on 12/08/2026 10:08 and told her that if they did not rectify this matter then I will reverse the monthly payment. She promised feedback by 13/08/2026. 4.After I received a missed call from Cell C 12/08/2026 15:20 Phoned Kamogelo Cell C Call Center. He said they are still busy with the case ***. 5.After I received another missed call from Cell C 14/08/2026 10:39 Phoned Lesedi Cell C Call Center. She said they will do nothing. She had no other info to share. 6.It is clear that that Cell C kept me hanging because they do not know what are going on in their own office. As per the CPA, Cell C are not allowed to change or downgrade my month to month contract without my knowledge. 7.Please be so kind to note that I am very upset about your lack of communication(no emails, nothing just your automated AI mail, in answer to my emailed queries) and subsequent time wasting to your so-called investigations into this matter. It is obvious that you did nothing but led me along with missed calls to keep me hanging. 8.I will not be continuing with your WFI service and will cancel my Debit order. You acted contrary to the CPA and normal client service. Your customer service is non-existent and very poor. If you do not want me as a WFI client, just say so! Instead, you led me along for nothing.
Thank you for taking the time to provide such detailed feedback regarding your experience with your WiFi service and the changes to your contract.
We sincerely apologise for the frustration, inconvenience and lack of clear communication you have experienced. We understand your concerns regarding the change in your package, the previous interactions with our Contact Centre, and the delays in receiving a clear resolution.
We have taken note of the information and references provided in your review. We will escalate the matter to our relevant Support Team and the Cell C store at Centurion Mall for investigation, including the circumstances surrounding the package change and the assistance provided to you.
The teams will review the matter and work towards resolving your query. We will also ensure that your concerns regarding the communication and service received are included as part of the escalation.
We appreciate the opportunity to investigate this further and sincerely apologise for the experience you have had with us.
Regards,
Cell C| NZ
Thank you for taking the time to provide such detailed feedback regarding your experience with your WiFi service and the changes to your contract.
We sincerely apologise for the frustration, inconvenience and lack of clear communication you have experienced. We understand your concerns regarding the change in your package, the previous interactions with our Contact Centre, and the delays in receiving a clear resolution.
We have taken note of the information and references provided in your review. We will escalate the matter to our relevant Support Team and the Cell C store at Centurion Mall for investigation, including the circumstances surrounding the package change and the assistance provided to you.
The teams will review the matter and work towards resolving your query. We will also ensure that your concerns regarding the communication and service received are included as part of the escalation.
We appreciate the opportunity to investigate this further and sincerely apologise for the experience you have had with us.
Regards,
Cell C| NZ