KS
Keitumetse S

1 reviews | Active since Aug 2009

16 May 2017, 04:18

One phone 2 debit orders from 2 accounts

<p>I upgraded my phone last month and changed bank details, debit order still went through old account causing a return fee by bank, cell c once again debited both my old and new account causing another return fee on my account. Totaling R290 return fees on an account I instructed them to change plus two debit orders for one phone on two different accounts. Would like the fees to be paid by cell c for their negligence and explain why I have two debit orders whereas I have one contract.</p>

0
Replies (2)
Cell C
Cell C's reply16 May 2017, 07:53
Official

Hi Keitumetse

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply18 May 2017, 08:27
Official

Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN