One Disappointed Customer

I am extremely disappointed and frustrated with Cell C at the moment. I started a contract on the 29th of September 2022 and it had ended on the 29th of September 2024.

At the end of October I was billed R1,039 - I sent a ton of emails to Cell C asking for some answers which I barely got however, eventually someone reached out to me. I was told that once the contract ends, you will stop paying the "contracted" amount and rather the NORMAL price for your chosen package.

I completely understood and I re-instated a new package immediately (R188) where I was sent a new contract. This is where I noticed that in the very same contract I signed where I agreed to "once the contract ends, you will stop paying the contracted amount and rather the NORMAL price for your chosen package" stipulated that within 40 to 80 days, the customer will be notified of the contract period ending.

Cell C made no efforts trying to contact me to inform me about my contract period ending and rather told me that it was MY responsibility to make sure that I check on my statements when my contract period started and work it out on my own.

I have a ton of case numbers, *** / ***6 / *** / ***2 / *** where I tried to resolve this issue with Cell C and still no communication or response from their side.

At the end of November I was charged 2 031.62 and my internet has been shut off because of this. Why am I accepting all the responsibility and where is Cell C considering me as the customer? They are not willing to hear me out or properly explain to me what is going on.

My 70 year old grandmother is using this SIM card in a pocket router in Langebaan and I am in Cape Town. She called me in a panic not knowing what to do.

I feel so overwhelmed and I do not know what to do. I have been an MTN user all my life and I have never experienced this kind of treatment from a service provider. I am being ignored and my money is just being taken all the time.