ONCE AGAIN, WHAT A POOR SHOW SELL C

CELL C - WHAT A DISGRACEFUL COMPANY - NO CUSTOMER SERVICE On the 7th of April, I went into Cell C - Carnival Mall, phoned in to your cancellations department, who informed me that I had to give 30 days to cancel my contract, so it would be finished on the 7th of May. Tonight I have phoned in to check and query a few things, like when does my data finish and what happens to my data not used, as I would like to move it to some where else. I was surprised to find out that my contract was never stopped, and I now need to phone the cancellation department.

I thought I was the customer, and I thought the supplier who has made this mistake, should take ownership of the problem, but I have been told by Londiwe Mbonjwa (a call centre agent), and Ba***eng Maichu (his supervisor), I must phone in.

Where has Cell C's customer service gone to, well I think it has gone for a ball of ****. I think the reason why many companies have these call centres, is for the customer to do all the running around, and the companies saves money.

Cell C, can fix this, I did my part, in regards to phoning in, in April to cancel my contract, Cell C has shown its incompetence, once again !!!!!!!

I am available on my MTN number for them to phone me, and for them to fix their mess up.

Its time the supplier knows what their job is, the customer puts the money on the table, to keep people in their jobs. I will not be inconvenienced to sort out their mistakes.

Is this due to a lack of training, in the fact that the person initially didn't do their job properly, and incompetence of the call centre, where they will send a e-mail, instead of picking up a phone, and giving it the urgency it requires.

I am utterly disgusted in the level of CUSTOMER SERVICE