Once again, the same problem - Not Resolved

This is almost a month later regarding the same problem...<br> <br> On Sat morning 11/04/'15 I called the call center once again, I spoke to Kitesh - who promised to escalate/report my problem, I told him I am recording our conversation and I specifically said to him... Do I need to call again, and again - he said no I will not have to - and to zero surprise to me, nothing was done, no call back either!!!! I made another call this morning, 13/04/'15 regarding the whole issue, I spoke to Philisiwe, then to Phimdile Cele - the supervisor at the help-desk, (I also told her that our call was recorded from my side), she promised me that I will be called back by the relevant person shortly to sort the matter out, she also promised me that I will be cc'd in her email communication, to no prevail - absolutely nothing was done up to this stage - what to do now? <br> Waiting... waiting, waiting and I am really getting worked up on my side!<br>