GH
Gweneviere H

1 reviews | Active since Nov 2013

24 Mar 2017, 10:45

Once again, non existant service

<p>I have once again made the mistake of using cell c. Sheldon White from cell c fibre ignores my calls and emails. Fibre was finally installed with many messages, emails and phone calls. Sheldon gave me a data card that has a gig a month for a year on it and the card never worked. I complained about it not working and he assured me he would bring me another one. This has been going on for 2 months now. He had car issues and I asked him to arrange with his manager to sort it out and nothing happened. I then asked him to arrange for me to collect a new data card from a store nearby but he no longer replies to my calls, emails or text messages. I just get point blank ignored. With so many people desperate for jobs it surprises me that employees get away with ignoring clients continuously? or maybe I am being ignored because he has been fired?? Who is going to sort this issue out?? Does cell c not value their clients and do we need to move our contracts over where we will get better service??</p>

0
Replies (2)
Cell C
Cell C's reply24 Mar 2017, 11:10
Official

Hi Gweneviere

We will refer this matter to our C-Fibre department for assistance. Apologies for the manner in which Sheldon handled this matter. This is not the norm or standard of service we want for our customers.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply24 Mar 2017, 15:40
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN