Hellopeter
Share Your Experience

1 reviews | Active since May 2016

04 May 2016, 06:33

Once again no response

So yet again I have had no feedback from my urgent enquiry and yet again a mammoth debit went off this month. I have been debited over R5000 over the last 2 months when for the last year my bill has been on average R900. While someone did contact me after my last post here, that was the last I heard - so this is still going on over a month since I first logged an issue... after i was told 24 - 48 hours. Make sense when you just keep on debiting me for your mistake. Its enough now. Oh and if someone does contact me, please can they actually do there homework and know what the story is. I really don't have the patience to go through the entire long story again for a third time, only to be told that someone will get back to me. I would like someone who actually has answers.

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Replies (2)
Cell C
Cell C's reply04 May 2016, 07:12
Official

Thank you for posting to us.

We have requested for an urgent follow up regarding this matter and feedback will be provided. Do expect communication.

Regards

Cell C | PN

's update13 May 2016, 14:16
Reviewer Update
So... Im still waiting. The last communication was last week thursday, and I was told YET AGAIN, that someone would get back to me. 8 days later nothing. So 6 weeks ago I first brought this to your attention Incident: ***, and you do nothing, yet keep triple debiting me, and then tell me you won't refund me. And yet again we are heading to another debit day, and you tell me I'm liable??? How does that work. I cannot fix the problem without you guys, and yet, you don't fix it. I wonder why? Ca ching Ca ching... more money in your pockets. My hands are tied and I am starting to feel like this is actual theft. When do I start to get lawyers involved????