Once again it’s a battle to get through to USELESS CellC

I have been trying for 3 days now to speak to someone at CellC direct. Just spent 20 mins on the phone. First the Retentions Consultant recording says is not available right now please try later. Got this yesterday as well. Then tried another option and was told hours are til 5 and the call ended. It was 16.45!!!! Phoned again and tried follow up on upgrade, recording says putting you through to CellC but that’s who I dialled 084145. This just kept going on and on. Putting you through but back to “if you want a new contract. Pressed all relevant and putting me through to CellC direct and back to the same recording. Then I pressed new contract and eventually spoke to someone who said she’s putting through to retentions. Went through to customer service. She said putting you through to retentions but went back to customer service. Was told the direct line is 084135 so phoned that and again went through the whole thing and putting me through to CellC Direct but the recording just keeps on & on with no constant picking up. VERY FRUSTRATING TO DEAL WOTH USELESSNESS LIKE THIS!!! Again I don’t learn. Can someone from retentions phone me about my 2 upgrades or migrations that I did. I also changed my number from prepaid to contract and was assured the system automatically sends the contract confirmation but still have not received it, only an sms. My number is ***. I don’t have time to sit for so long and not get through to anyone. How do you expect your customers to get through to 084145 if the recording or phones are faulty?????