once again extremely poor service recieved from CELL C!!!

extremely poor service received from cell c direct!!! phoned for a new line on top of my 5 lines 08-05-2018 , 09-05-2018 no phone received went to cell c power station Rustenburg a/p Neo the cell c direct order status is pending activation she cannot assist me with a new phone, she then calls cell c direct to seize and cancel the cell c direct order for the Nokia 5 in order for her to give me a new line, Wednesday came and went no cancelation was done on the order Thursday morning 09-05-2018 she attempts them again to get the order cancelled and they advise it was cancelled and she is inpatient this after 48 hours nothing done??? I logged a hello peter complaint no one phoned me I contacted cell c direct the entire day trying to get this order cancelled finaly a supervisor contacts me on Thursday afternoon advising me that the order is cancelled and gives me a reference number, I then go back to cell c power station and Neo advised me that she can see it is cancelled but the status is still reflecting as processing I wait an hour only to learn from cell c direct that it will not immediately reflect as cancelled it will take a few hours this took the whole day and Friday and today I phone cell c power station the damn status still reflects processing!!!! why am I paying you guys 2854 a month to receive service like this??? what must I do to get you're attention and get my new handset today still??? Neo from cell c powerstation spoke to cell c direct and the retensions department and they told her they want to speak to me I phone the cancelations department and the tell me that the order for the nokia 5 has already been seized it only needs to be updated as cancelled and that she would speak to Elon govender the supervisor in cancelations to update it immediately then I hold and she tells me ELON govender says he cannot update it Sydney who contacted me to advise it is cancelled is the only one who can update this order for me to get my phone so once again I am transferred and Sydney is not available and the lady advised that she mailed him to phoned me still nothing!!! what must I do to be taken seriously?? I pay 2854 every month without issues and in return receive this utterly poor service? I need my new phone by 14;00 today!!! I will be cancelling all 5 my lines with cell c and I will take this to the media as well and social media never have I experienced such poor service from a service provider and this after I already logged a hello peter complaint on Thursday morning already??? I need a new line with a new handset Huawei p smart before 14;00 today!! I will go and fetch it from cell c power station in Rustenburg but enough is enough I need the phone today!!!