Once again dissapointed

Once again I were happy to soon. My matter is still not resolved. Cell c once again send a sms that said they will cut my line. Last week I launched the complaint and Abongile called me back, spoken to me explained why there is R39 in arrears on my account and assured me that I can pay this amount on 1 October with my normal instalment and that the line will not be cut in the meanwhile because the amount is less than R50. Today we received a sms on that number telling us the line will be cut today. Immediately I called customer care and enquired. Today I spoke to Mpho and she informed me once again that the amount of R39 is outstanding, I told her that I am aware of this and that the amount will be payed with my next instalment because it is less than R50. Mpho informed me that the line will still be cut because the amount is more that R30. So now how is this possible, 2 people tell me differently within a few days period!!!! Please cell c I am fed up with your staff's incompitance!!!