Once again disappointing service

Lost my contract sim card which which I was unable to use for 2 months even through passing the security questions still made to go to Norwood Cell C to activate the sim card due no records of usage. Tuesday 4th February went to get the sim card without any assistance via customer service on the 5th February Wednesday rushed to Norwood Cell C arrived there exactly 6pm and told they are closed, just to assist with activation of my sim card iam turned back, the inconvenience so disappointed, no consideration I had to rush there as I stay miles away from the store. Iam constantly disappointed at Cell C not able to provide an effective service to its customers, not impressed at all.