Once again CellC is just plain useless, not worth the trouble you have to go through with them

Yet again, absolutely pathetic service from untrained staff who don’t know what they’re doing. I HATE having to phone in for anything and for that reason had my mom listed as a contact person with all her details captured so she can phone in and sort out her problems but everytime they refuse to speak to her. I phoned in yesterday and was told only 084145 can do sim swaps or activation but they’re closed phone today. I phoned 145 this morning but somehow landed back at 135 and was told customer care can definitely do this!!! But the woman yesterday said she can’t help me. Today’s woman, well not sure how people can be employed in that position if they can’t do their job. Couldn’t even get the cell no correct and kept calling me Mrs Kelly when my surname is le Roux!!!! Then 25mins later and I eventually just said bye and put the phone down. Who has 25 mins for a simple request and ghen you’re told after it’s been done, with no advice regarding it that you must now pay R50 something. TOTALLY UNACCEPTABLE and unfortunately it’s just easier to stay with CellC after all these years but what an idiot I am, I just never learn!!!!