Once again Cell C is reaping me off.

I app**** for a laptop contract in Feb 2022 and I received the Laptop, Router and Backpack on the 10 March 2022. Shortly there after I enquired about the Simcard that was not delivered as part of the package. After a long struggle Cell C finally sent me a sim Card on the 20 April 2022. I then started calling Cell C regarding linking this Sim Card to the number they gave me of the Laptop Contract. I have been sent from pillar to post up until today. I called on the 30 June 2022 and again had to narrate the story. The consultant said i should do a sim swap that will be billed on my account the following month. My question to her was why should I be paying for Cell C's mistake. They are the ones that did not give me a sim card with my package in March 2022, but now I must pay for sim swap? She said she is going to escalate the case and I should receive feedback within 48hrs. Today its 26 days after the call still no feedback. I called again this morning and the consultant told me there is nothing that they can do, I must pay for the sim swap since I have a replacement sim card. I told him that to me this is the first sim card that I received from Cell c, it is not a replacement and that I should not be paying for a sim swap when its Cell C that made a mistake of not giving me a sim card when they were supposed to do so.

I have been paying for the contract since March 2022 and until today I have not been able to use the data (5GB) that comes with it until today. This is now a fifth month that I could not use the data due to Cell C's incompetence. Will Cell C credit me all the data that they owe me? Every day that goes by Cell C's service is moving from bad to worse.