once again a big company that do what they want!!!!!!!!

<p>I signed my contract on the 29th of December 2015, it wasn't a week I already had my first problem with the phone as the battery only lasted half a day and that was when it was lying in my pocket, took it in and they bluntly refused to change it for a new one. Explaining to them i dont have money to buy a temporary phone if they take it in for repairs can they please borrow me a temporary one that was also refused as i asked for the manager is was told she was on lunch and so she was for 3HOURS!!!!! and this is when my problems started with this company.</p> <p> </p> <p><br />Last month May 2016 a debit order went off on my account for R431-00 witch is a lot more then i should be considering that im looking at my contract stating my monthly is R269 and can only go over by R50.00 which means max my monthly can reach is R 319.00 and the consultant guaranteed me promised it will never be more than that. Her name is no where to be found on my contract? </p> <p> </p> <p><br />So I went to the branch to find out what is going on why is my monthly so high and they explained to me if i buy data it wont be taken of my monthly minutes i will be billed extra I wasn't happy because i wasnt told this on the day i signed the contract but okay i knew now so the month of June i bought two small data bundles ( daily bundles) of R12.50 100MB and phoned with my contract number twice my debit order just went off R 592.67?</p> <p> </p> <p><br />What really upsets me is I cant do anything about this, I cant stop paying them because then they will go and destroy my credit record so what do I do? </p> <p> </p> <p><br />Rian Cloete</p> <p> ********** 869</p>