SK
Sade K
1 reviews | Active since May 2019
01 May 2019, 18:13
On going pathetic service
For the past few months I have been struggling with cell c and their pathetic service the last time they double billed me and blamed me for it and still have not refunded and now today I called in 4 times today to have my limit reduce and in doing so the agent confirmed to me that the WhatsApp gift I bought will not be deactivated once my limit has been reduced not long after I receive an SMS from cell c informing me the bundle has been deactivated bearing in mind I have already been billed for this bundle this is clearly another case of their staffs incompetence I'm so fed up of cell c and the ****py service they keep giving me they are honestly the worst network provider
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Replies (3)0
Replies (3)SK
Sade K's updateReviewer Update
02 May 2019, 10:09Still no feedback this is really pathetic
SK
Sade K's update02 May 2019, 10:09
Reviewer Update
Still no feedback this is really pathetic
Cell C's replyOfficial
02 May 2019, 12:05Hi Sade
The WhatsApp bundle you loaded on the 01/05/2019 is active and will expire on the 31st of this month. If you check your balance on *147# you will be able to see your available balance.
With regards to the refund you mentioned, we will get someone to look into that and assist accordingly.
Regards
Cell C | PN
The WhatsApp bundle you loaded on the 01/05/2019 is active and will expire on the 31st of this month. If you check your balance on *147# you will be able to see your available balance.
With regards to the refund you mentioned, we will get someone to look into that and assist accordingly.
Regards
Cell C | PN
Cell C's reply02 May 2019, 12:05
Official
Hi Sade
The WhatsApp bundle you loaded on the 01/05/2019 is active and will expire on the 31st of this month. If you check your balance on *147# you will be able to see your available balance.
With regards to the refund you mentioned, we will get someone to look into that and assist accordingly.
Regards
Cell C | PN
The WhatsApp bundle you loaded on the 01/05/2019 is active and will expire on the 31st of this month. If you check your balance on *147# you will be able to see your available balance.
With regards to the refund you mentioned, we will get someone to look into that and assist accordingly.
Regards
Cell C | PN
SK
Sade K's updateReviewer Update
02 May 2019, 12:09I don't think you guys are reading my complaint correctly I am referring to the gifted WhatsApp bundle purchased on the 25th of April which was deactivated
SK
Sade K's update02 May 2019, 12:09
Reviewer Update
I don't think you guys are reading my complaint correctly I am referring to the gifted WhatsApp bundle purchased on the 25th of April which was deactivated