JN
Jacob N
1 reviews | Active since Jun 2014
07 May 2025, 17:02
On Friday someone *****ulently accessed my cell c account and sent 1 gig of data to a number in unfami**** with
On Friday someone *****ulently accessed my cell c account and sent 1 gig of data to a number in unfami**** with. I was told by the agent after stopping my line that the ***** department would contact me in 2 working days. I had to re instate my line myself on Monday and have received no word from the ***** department in spite of 4 calls to them and the customer care line. A shocking disregard and disrespect of their customer base
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
07 May 2025, 17:20Dear Jacob Nell,
Thank you for bringing this to our attention.
We are truly sorry to hear about the distressing experience you've had, and we understand how frustrating it must be to feel unheard after taking the right steps to report suspected ********** activity.
Thank you for bringing this to our attention.
We are truly sorry to hear about the distressing experience you've had, and we understand how frustrating it must be to feel unheard after taking the right steps to report suspected ********** activity.
Please rest assured that we take such matters very seriously. We’ve escalated your case to our support team for urgent follow-up and to ensure that the matter is thoroughly investigated. Our team will make contact with you as soon as possible to provide feedback and assist accordingly.
Regards,
Cell C | TN
Regards,
Cell C | TN
Cell C's reply07 May 2025, 17:20
Official
Dear Jacob Nell,
Thank you for bringing this to our attention.
We are truly sorry to hear about the distressing experience you've had, and we understand how frustrating it must be to feel unheard after taking the right steps to report suspected ********** activity.
Thank you for bringing this to our attention.
We are truly sorry to hear about the distressing experience you've had, and we understand how frustrating it must be to feel unheard after taking the right steps to report suspected ********** activity.
Please rest assured that we take such matters very seriously. We’ve escalated your case to our support team for urgent follow-up and to ensure that the matter is thoroughly investigated. Our team will make contact with you as soon as possible to provide feedback and assist accordingly.
Regards,
Cell C | TN
Regards,
Cell C | TN