1 reviews | Active since Aug 2011
On and off signal
<p>I recently got a contract upgrade from Cell C. However, I beleive I made 2 mistakes, 1. staying with Cell C and 2. opting for a Microsoft Lumia 535. The only and main concern that I have is that since my upgrade my signal has been poor. I receive my wattsapp's much later thatn when people sent it to me and my message does not want to leave my outbox. With regards to connecting to the internet and facebook, well that is none existant. Most frustrating is that the phone indicates full strenth (H+) but still the data just does not want ot flow.</p>
We apologise for the unsatisfactory service and and inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
We apologise for the unsatisfactory service and and inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Cell C just proved how bad their network is. They claimed to have called me twice to discuss my problem, however not one of those calls actually came through. The technician actually asked my if I have an alternative number to contact me on, as the calls they made went straight to voicemail. This all while my phone was never switched off, fully charged and me being in a city area, meaning not in the bush where I expect to have no signal. Going to be a long 2 years before I can switch back to Vodacom, the only network that I have found to provide the service they promise!!!
Cell C just proved how bad their network is. They claimed to have called me twice to discuss my problem, however not one of those calls actually came through. The technician actually asked my if I have an alternative number to contact me on, as the calls they made went straight to voicemail. This all while my phone was never switched off, fully charged and me being in a city area, meaning not in the bush where I expect to have no signal. Going to be a long 2 years before I can switch back to Vodacom, the only network that I have found to provide the service they promise!!!
Ok, so Cell C attempted to assist me, but in the process I am even worse off. Technician came out and assisted me, changed a whole bunch of settings, swapping the different sim cards to the different sim slots and....well now I do not have a data connection, nor a voice connection. He then instructed me to go to the WICC in Tygervalley so that they can assist me further. However on arrival at the WICC I found 9 people sitting around counting their thumbs, only to find out that not one of them is a technician, therefore I can not be helped. Unbeleivable that I must monthly pay my subscription without receiveing the services that I pay for. Surely, they should compensate me for the loss of service, as I am paying for a full service and not even receiving a 10th of what I pay for.
Ok, so Cell C attempted to assist me, but in the process I am even worse off. Technician came out and assisted me, changed a whole bunch of settings, swapping the different sim cards to the different sim slots and....well now I do not have a data connection, nor a voice connection. He then instructed me to go to the WICC in Tygervalley so that they can assist me further. However on arrival at the WICC I found 9 people sitting around counting their thumbs, only to find out that not one of them is a technician, therefore I can not be helped. Unbeleivable that I must monthly pay my subscription without receiveing the services that I pay for. Surely, they should compensate me for the loss of service, as I am paying for a full service and not even receiving a 10th of what I pay for.