Old Number not activated on new Sim after 8 Days!!

I have been a Cell C customer for over 10yrs both on contract and prepaid. The recent service I have received is unacceptable and appalling.

I recently to a Sim only contract deal for R599 p/m which was delivered on Tuesday 14.01.2020 and I requested to keep my only Cell C number upon activation.

The sad news is that it’s been 8 days and I’m still stuck with a new number that I do not know, my security company has been struggling to get hold of me when there are triggers in my house similarly with my vehicle tracking company.

I escalated the issue last on Friday 17.01.2020 with *** and was told it will be resolved within 48hrs. This time frame has passed and the issue is still not resolved!!

I followed up after 48hrs and got told that they only count 48hrs of working days, this has passed and the issue is still not resolved!!!

When I followed up today I was told the issue is with the legal department and was put through to that department. I have been holding the line for over 40min!! This is not acceptable at all!!

What’s frustrating the most is that no communication whatsoever from Cell C whether by sms or other means of the status of my query. This is disturbing my life in a terrible way as it’s affecting my work also.