Old Client, New Beginnings without Cell C

PATHETIC SERVICE !!!<br> Sorry had to start this way to hopefully get someone's attention at Cell C.<br> All I want, is a simple request - SIM Swop. That's all.<br> It has taken nearly 2 days to ask for this and still NOT RESOLVED.<br> Case Ref *** and now ***<br> Please please please help me !!!<br> I have been speaking to Lesego Mathambeka and she tries to help she cannot as it's another dept etc. I get SMS's for me to phone Lesego & be transferred only to be told that Call Centre cannnot transfer me.<br> Feel free to listen to the voice recordings (I really hope you do....)<br> How then must I speak to Lesego if she's the one dealing with my issue and no one can transfer me to her?<br> I need the SIM swop done URGENTLY.<br> Please also advise me what the cancellation procedure & costs are if I choose to cancel the contract, as I'm at this point where I want to transfer to MTN (number portability), who deal wiith my SIM swops, roaming requests etc within 5 minutes flat, and are VERY HELPFUL & friendly.<br> Perhaps it's because I spend over R3000 with MTN and a measly R250 with Cell C?<br> I've been with Cell C for over 12 years. The relationship ENDS NOW, what a pity !!!