1 reviews | Active since Jul 2016
Offering a service they can't provide?
<p>Service consultant botched up placing a tempered glass screen protector on my phone and those things are not cheap! It looks terrible and makes me so angry every time I look at my phone. I should have brought the roof down on the place but I just didn't have the fight in me. So sick of poor service delivery. Should've walked the few extra steps and have gone to Vodacom! Waiting for pay day to rip this disaster off my phone and get a new protector. You disappoint me Cell C!</p>
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Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
I was told by the consultant handling this HelloPeter complaint that she'd contacted the store (Cell C The Grove) and that they would contact me to refund me for my purchase. It's been almost 2 weeks and no word from the store. Can someone please sort this out.
I was told by the consultant handling this HelloPeter complaint that she'd contacted the store (Cell C The Grove) and that they would contact me to refund me for my purchase. It's been almost 2 weeks and no word from the store. Can someone please sort this out.
When Cell C the Grove eventually did contact me they brushed off the idea of a refund which I mentioned in every conversation with them. They lead me to believe a refund was not possible, with little regard to the fact that it was offered to me initially. The store got the details of my phone and ordered a replacement screen protector. When they called to let me know the screen protector had arrived it was no surprise that the wrong colour had been ordered. At that point I again revisited the idea of my refund. The attendant said she would instigate the refund and give me feedback. Her subsequent call was to say the correct screen was at the store for collection and it did not even seem like she had enquired about the refund. I then asked her if she could get her manager to call me to try and resolve the matter because at that point I was no longer in Pretoria and more importantly did not want the product. What I got was a voice-mail about a week ago, possibly from the manager, saying that the cover I ordered was in the store for collection and no one has contacted me since.
I would like the refund for 3 reasons; I do not like the product, the touch screen is not very sensitive which makes it unpleasant to use secondly, I do not wish to support Cell C as they have proven to be the height of disservice and lastly I am currently not in Pretoria so Cell C the Grove insisting I come and fetch the cover is NOT POSSIBLE.
Please can someone contact me to resolve this matter and not to insist I come and fetch a product that is being forced onto me which I no longer want from a location that I am no longer in.
Many thanks.
When Cell C the Grove eventually did contact me they brushed off the idea of a refund which I mentioned in every conversation with them. They lead me to believe a refund was not possible, with little regard to the fact that it was offered to me initially. The store got the details of my phone and ordered a replacement screen protector. When they called to let me know the screen protector had arrived it was no surprise that the wrong colour had been ordered. At that point I again revisited the idea of my refund. The attendant said she would instigate the refund and give me feedback. Her subsequent call was to say the correct screen was at the store for collection and it did not even seem like she had enquired about the refund. I then asked her if she could get her manager to call me to try and resolve the matter because at that point I was no longer in Pretoria and more importantly did not want the product. What I got was a voice-mail about a week ago, possibly from the manager, saying that the cover I ordered was in the store for collection and no one has contacted me since.
I would like the refund for 3 reasons; I do not like the product, the touch screen is not very sensitive which makes it unpleasant to use secondly, I do not wish to support Cell C as they have proven to be the height of disservice and lastly I am currently not in Pretoria so Cell C the Grove insisting I come and fetch the cover is NOT POSSIBLE.
Please can someone contact me to resolve this matter and not to insist I come and fetch a product that is being forced onto me which I no longer want from a location that I am no longer in.
Many thanks.
Please can I have feedback regarding my complaint.
Please can I have feedback regarding my complaint.