Number suspension

Its with great disappointment that this had to come to this ,

I have been calling you contact service centre including the social media team for assistance regarding my cell c prepaid phone number suspension, I have been told a million stories under the sun,of which was done them and no one is able to give me answer as why number was unable to receive calls around November 2024 until March 2025 of which end up affection my claim.

just for the fact that i can provide the number used to call them before March 2025, i'm not robot to recall everything as to i lost all of the contact have after lossing my device and ****es me off is the consultant that hanged up on me while i was talking to her and i need to know why Adrian Roberson requested for my sim card to be permanently deactivated with be called or emailed.

Please forward me the below -A paid-up letter that they claim to have regarding my number as the insurance was told that my account is owning. -A letter from your organisation confirming that was it was your fault that my cellphone number was suspended so I can send it to the insurer as per their request. -i need to know why Adrian Roberson requested for my sim card to be permanently deactivated i find my self in this whole mass.

Can the above be resolved within 24 hours as I can not afford the bad service, not i have no choice but to escalate this to the ombudsman or CELL C CEO.