Number porting nightmare

I app**** for a contract with Cell C online about 2 weeks ago and made it clear that I want to keep my Vodacom number and have it ported to Cell C for this new contract when a consultant phoned me. I spent almost every day for a week on the phone to try and get confirmation of the number port. Everyone I spoke to had a different instruction or opinion on what needed to be done. Then I eventually spoke to the lady that initially assisted me with the contract and she spoke to the porting team who apparently told her that I can only port my number once I have received the phone and new sim. I received the phone and sim on Friday afternoon and then sent the Rica serial number to *** as instructed from my old sim on Monday morning since I wasn't sure if the porting department works on weekends and again on Tuesday. Nothing happened. I eventually phoned Cell C again and apparently they did not receive the requests. They told me that someone from the porting team would contact me because the port was suppose to be done by the contract team before I got the new simcard. Someone contacted me and put the port request in. I was told that once I received the request from Vodacom I must reply with the OTP and then the port will be done at midnight. I sent the OTP immediately and got confirmation from Vodacom yesterday morning that the number has been ported, but it once again was not. It it still currently on Vodacom. I was prepared that Cell C's service is not great, but I was not prepared for how bad it actually is. I keep having to phone them to try get this sorted out, no-one follows up to check if the issue has been resolved. The contract seems to have been activated on the new Cell C number now which is not what I asked for. I am seriously regretting signing up. The money you save is not worth the frustration.