<p>We have had this contract with cell c for many year - close to 10 years actually. It came time where we decided to upgrade so we went into the cell c shop in victoria road PMB, and decided that we would rather port the number to vodacom as there were better deals available with Vodacom (we really wanted the Huawei P10 Lite, cell c doesnt offer any Huawei phones) and now, we are sitting, over a week later, patiently waiting for the cell number to be ported from Cell C to Vodacom. Cell C for some reason will not release the cell number, and there is no explanation why. I feel that this is terrible service on Cell C's part, and every cell contract that we have with Cell C will be ported upon the contract expiration date, purely and simply because of the level of service we have experienced with Cell C, as well as the variety of handsets that are on offer. There really is little to no variety in our price range. </p>
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Good day Cell C.
I would like to thank you, firstly for the prompt response from your team.
I am however not going to change my star rating on this reveiw as I do not feel that this complaint was handled professionally.
My reasoning for this is:
- We have still not been given any indication as to what took so long to port the number.
- The service given by the team member was completely unprofessional, he made comments such as "I am very angry with you" and "Now you can go on hellopeter and change the star rating of your complaint"
Lastly, why does a person have to complain on hellopeter or such public forum before someone actually listens?
Good day Cell C.
I would like to thank you, firstly for the prompt response from your team.
I am however not going to change my star rating on this reveiw as I do not feel that this complaint was handled professionally.
My reasoning for this is:
- We have still not been given any indication as to what took so long to port the number.
- The service given by the team member was completely unprofessional, he made comments such as "I am very angry with you" and "Now you can go on hellopeter and change the star rating of your complaint"
Lastly, why does a person have to complain on hellopeter or such public forum before someone actually listens?
Moses confirmed that he has contacted you and advised that the number in question has been ported back as per your request.
Regards
Cell C | PN
Best regards,
Moses confirmed that he has contacted you and advised that the number in question has been ported back as per your request.
Regards
Cell C | PN
Best regards,
Moses confirmed that he has contacted you and advised that the number in question has been ported back as per your request.
Regards
Cell C | PN
Best regards,
Moses confirmed that he has contacted you and advised that the number in question has been ported back as per your request.
Regards
Cell C | PN
Best regards,
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