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MS
M S

1 reviews | Active since Apr 2018

13 Jun 2018, 04:54

Number Portability - ISSUES/NIGHTMARE/PATHETIC SERVICE

4 contracts with Cell C, recently upgraded, never used spare sim cards. with the price of data, got dual SIM phone & same for my bff. *NEED TO KEEP OLD VODA COM NUMBER, PORT IT TO ONE OF MY CONTRACT LINES...BUT THIS IS AN ISSUE FOR MONTHS NOW. I PROMISE THE CUSTOMER SERVICE AGENTS ARE NOT MULTI S****ED. WHEN GETTING TO THE NUMBER PORT DEPT OR OPEN LINES, THERE ARE 3 DIFFERENT VERSIONS OF HOW IT NEEDS TO BE DONE. RECEIVED SO MANY REFERENCES NUMBERS AND WONDER WHAT CELL C DOES WITH UNRESOLVED REFERENCE NUMBERS.* Please just get my 072 number ported to my 064 contract line.

0
Replies (4)
Cell C
Cell C's reply13 Jun 2018, 06:55
Official

We are in receipt of your complaint and apologize for the poor service.

One of our team members will contact you and assist with porting your number.

Regards

Cell c | PN

Cell C
Cell C's reply14 Jun 2018, 07:56
Official

Theodorah confirmed that she has contacted you and provided feedback regarding this matter.

Regards

Cell C | PN

MS
M S's update14 Jun 2018, 15:49
Reviewer Update
Theodora said that the number port would be sorted today after 07h00. It's almost 19h00 and no port has come into effect. How else can I resolve this? Move all my contracts to Vodacom instead?
Cell C
Cell C's reply15 Jun 2018, 15:01
Official

A follow up request has been sent to Theodorah for further assistance.

Regards

Cell C| PN