MV
Mapaseka V

1 reviews | Active since Aug 2010

29 Jun 2015, 09:19

Number deactivated before the end of the month

The contract number .<br> <br> I requested the 3G contract *** to be cancelled last month on 31 May 2015. This was a 30 day notice as required by CellC.<br> <br> Last night the sim stopped working. Today it was confirmed by customer service that the number has been terminated. The problem is that I reserved the balance to be used the last night. I have lost 7GB on the number. I am not prepared to pay for the full amount now that a significant portion of the data has been cancelled EARLY without warning me.<br> <br> Please confirm you will REDUCE the last instalment due to the EARLY termination.

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Replies (1)
Cell C
Cell C's reply29 Jun 2015, 09:25
Official
Hello Botho,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN