NUMBER CHANGE NIGHTMARE

I called in on the 7th December to request for number change *** to be changed to prepaid and *** to be moved over to contract. I was told it will take up to 48hrs, ***** cause it took 4 days and would have been longer had I not called in to make a follow up. On Wednesday I made a follow up and spoke to Dineo Chabedi who didn't know what she was doing cause she first told me that there has been NO request for number change. I than requested to speak to her supervisor who took FOREVER to take my call by the name of Tumisho (Braampark branch) who than advised that i can't be assisted cause number change department has knocked off for the day. She advised me that she escalated the matter and that Muntu from number change will give me a call on Thursday. Finally on Thursday the person that ruined my life calls me (Muntu number change) around 10 to 11am and advised 'it will only take a few minutes just restart the phone once you receive a confirmation sms' at 13:30 the same day my sim card stopped working and to summarise everything Muntu ****ed up my life wish something bad happens to him or his family. *** 'the number you have dialled does not exist' TILL TO DATE!