Number change

<p>On the 04/07/2017 a lady phoned me to sell a data contract to me from cell c. I agreed to this, the sim card arrived the following day. On the 06/07/2017 I phoned in again to change the contract number ( the sim card I received on the 05/07/2017) to my prepaid cell c number that I have been using up until the lady phoned me ***.</p> <p> </p> <p>The customer care told me that this is not possible without paying R 250.00.After I disagreed to this the same lady that told me she will transfer me to a more relevant department that would assist me. The I spoke to someone again at this “relevant department” and they advised me that this will be done on the end of business day the 06/07/2017. On Friday I phoned in to cancel this contract as another lady told me that what the previous person was telling me about end of business day is not going to happen without the R250.00 . I then decided to cancel this on Friday.</p> <p> </p> <p>On Monday the 10th I phoned cell c again to inform them that I don’t have use of my prepaid number and I could not understand why because on Friday the lady told me that it is not possible. I found out that someone else is using my number ( ********** 171 ). On my investigation I found out that on the 06/07/2017 my number was indeed changed to contract BUT not MY contract. I phoned my number and someone answered me and told me this this was never her number and she only found out over the weekend after she got my personal smses ( which is a big problem for me). The lady app**** for a wifi router on the 06/07/2017 and cell c gave her my number. I advised the customer care that the lady is willing to give my number back and the lady that I spoke to yesterday told me SIR than you need to pay for a number change.</p> <p>I am not willing to pay for a mistake that cell c made. I need my cellphone number back I have been without my cell number for a week now.</p> <p> </p> <p> </p>