NUMBER CANCELLED WITHOUT CONSENT

I have the most horrific and traumatic experience from CELLC. I have used CELLC since I have started working in 2016 - I have been a loyal customer since and have also since ported my previous MTN number to CELLC and this is now my main number for over 10 years. My number is linked to all Banking profiles, SARS logins, My work Bank profiles and systems, all my family, colleagues and friend contact me on this number - so having it inactive is life crippling for me as I litterally cannot do anything - if any OTP needs to be sent it is sent here.

It was unfortunate that in the second half of 2023 I was retrenced without employent and as such in the following few months began to struggke to make payments - I sen =t an email ti CELLC with all this information and said on numerous occassions to consultants online about my situation.

I managed to get a job now in 2024 luckily but ofcourse by now my account was in arrears. On thursday 22 Feb 2024 I got a call from CELLC collections and made a payment arrangement with the consultant online - I honoured it and made a payment of R2000.00. On the evening of Monday 26 February I received an SMS stating the following;

"Your cencellation request was processed successfully and your contract will be terminated on 27/02/2024. For any queries, call 084143 option 2, Cell C."

Shortly thereafter my number went in active - I was literally STUNNED!

I called the call centre and the lady said the number was PERMANTELY DISABLED

WHAT!!!????? - No explanation, no warning, no SMS to explani

WHAT????

I am exteremely agrieved by CELLCs lack of empathy and customer service

1. I need mt number to do my tasks at this new job, it os linked to my work systems and processes, 2. No one can get ahold of me at all, I cannot acces any of my profiles whatsoever as OTPs are st to receive on my ***

I hope CELLC can resolve this ASAP

There was no warning or communication WHATSOEVER - how inhumane can a single company be to a LOYAL LONGSTANDING CUSTOMER!!!!!!?????