M&G
Magalen & Gresham
1 reviews | Active since Jun 2021
05 Sept 2025, 14:50
Ntibi Turned My Frustration Into Relief – Thank You!
We truly appreciate the clarity and effort Ntibi put into resolving this matter.
I’d especially like to highlight the exceptional support we received from Ntibi in the complaints department. Her professionalism, empathy, and communication skills during our call were outstanding—she turned a frustrating experience into a reassuring one. If every consultant operated with her level of care and competence, customer service across the board would be transformed.
You should absolutely consider training more staff to follow Ntibi’s example—or better yet, hire more people like her. If there’s an award for excellence in customer service, she deserves it without question.
Therefore, I’m leaving a positive review on HelloPeter to reflect the outcome and the incredible support we received.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
05 Sept 2025, 15:01Dear Magalen & Gresham,
Thank you for your kind feedback.
We’re glad to hear that your experience was turned around and that you received the level of service we aim to provide. Your comments have been shared with the team and are truly appreciated.
Regards,
Cell C | RM
Thank you for your kind feedback.
We’re glad to hear that your experience was turned around and that you received the level of service we aim to provide. Your comments have been shared with the team and are truly appreciated.
Regards,
Cell C | RM
Cell C's reply05 Sept 2025, 15:01
Official
Dear Magalen & Gresham,
Thank you for your kind feedback.
We’re glad to hear that your experience was turned around and that you received the level of service we aim to provide. Your comments have been shared with the team and are truly appreciated.
Regards,
Cell C | RM
Thank you for your kind feedback.
We’re glad to hear that your experience was turned around and that you received the level of service we aim to provide. Your comments have been shared with the team and are truly appreciated.
Regards,
Cell C | RM
M&G
Magalen & Gresham's updateReviewer Update
05 Sept 2025, 15:53 Dear Cell C Team,
Thank you for your response.
I’d like to be completely honest—Ntibi didn’t just turn the experience around, she set a new standard for what customer service should be. Her empathy, clarity, and professionalism were unmatched, and I genuinely believe she has the leadership qualities to be a manager. If there’s any opportunity for promotion, she deserves to be recognised and elevated within your company.
To be transparent, my experience with other staff and managers has been disappointing. Many seem more focused on meeting internal KPIs than actually understanding or resolving customer concerns. Ntibi was the exception—she listened, understood, and acted with integrity.
If I ever need to speak to a manager again, I’ll be asking for Ntibi by name. She’s the kind of person who restores trust in a brand.
Warm regards,
Magalen & Gresham
Thank you for your response.
I’d like to be completely honest—Ntibi didn’t just turn the experience around, she set a new standard for what customer service should be. Her empathy, clarity, and professionalism were unmatched, and I genuinely believe she has the leadership qualities to be a manager. If there’s any opportunity for promotion, she deserves to be recognised and elevated within your company.
To be transparent, my experience with other staff and managers has been disappointing. Many seem more focused on meeting internal KPIs than actually understanding or resolving customer concerns. Ntibi was the exception—she listened, understood, and acted with integrity.
If I ever need to speak to a manager again, I’ll be asking for Ntibi by name. She’s the kind of person who restores trust in a brand.
Warm regards,
Magalen & Gresham
M&G
Magalen & Gresham's update05 Sept 2025, 15:53
Reviewer Update
Dear Cell C Team,
Thank you for your response.
I’d like to be completely honest—Ntibi didn’t just turn the experience around, she set a new standard for what customer service should be. Her empathy, clarity, and professionalism were unmatched, and I genuinely believe she has the leadership qualities to be a manager. If there’s any opportunity for promotion, she deserves to be recognised and elevated within your company.
To be transparent, my experience with other staff and managers has been disappointing. Many seem more focused on meeting internal KPIs than actually understanding or resolving customer concerns. Ntibi was the exception—she listened, understood, and acted with integrity.
If I ever need to speak to a manager again, I’ll be asking for Ntibi by name. She’s the kind of person who restores trust in a brand.
Warm regards,
Magalen & Gresham
Thank you for your response.
I’d like to be completely honest—Ntibi didn’t just turn the experience around, she set a new standard for what customer service should be. Her empathy, clarity, and professionalism were unmatched, and I genuinely believe she has the leadership qualities to be a manager. If there’s any opportunity for promotion, she deserves to be recognised and elevated within your company.
To be transparent, my experience with other staff and managers has been disappointing. Many seem more focused on meeting internal KPIs than actually understanding or resolving customer concerns. Ntibi was the exception—she listened, understood, and acted with integrity.
If I ever need to speak to a manager again, I’ll be asking for Ntibi by name. She’s the kind of person who restores trust in a brand.
Warm regards,
Magalen & Gresham
Cell C's replyOfficial
05 Sept 2025, 16:01Thank you for taking the time to share your detailed feedback with us. We are truly delighted to hear about the exceptional service you received from Ntibi. Your kind words about her empathy, professionalism, and ability to resolve your concerns with care have been shared with her and our leadership team. Recognition of this nature is deeply valued, and we will ensure that it reaches the right people internally.
We also appreciate your honesty regarding your past experiences. Feedback such as yours helps us identify areas for improvement and reinforce the high standards of service we are committed to. Ntibi’s example is an inspiration, and we will continue working towards ensuring that all our customers experience the same level of support.
Thank you once again for your trust and for highlighting what truly matters in customer service.
Warm regards,
Cell C | TM
We also appreciate your honesty regarding your past experiences. Feedback such as yours helps us identify areas for improvement and reinforce the high standards of service we are committed to. Ntibi’s example is an inspiration, and we will continue working towards ensuring that all our customers experience the same level of support.
Thank you once again for your trust and for highlighting what truly matters in customer service.
Warm regards,
Cell C | TM
Cell C's reply05 Sept 2025, 16:01
Official
Thank you for taking the time to share your detailed feedback with us. We are truly delighted to hear about the exceptional service you received from Ntibi. Your kind words about her empathy, professionalism, and ability to resolve your concerns with care have been shared with her and our leadership team. Recognition of this nature is deeply valued, and we will ensure that it reaches the right people internally.
We also appreciate your honesty regarding your past experiences. Feedback such as yours helps us identify areas for improvement and reinforce the high standards of service we are committed to. Ntibi’s example is an inspiration, and we will continue working towards ensuring that all our customers experience the same level of support.
Thank you once again for your trust and for highlighting what truly matters in customer service.
Warm regards,
Cell C | TM
We also appreciate your honesty regarding your past experiences. Feedback such as yours helps us identify areas for improvement and reinforce the high standards of service we are committed to. Ntibi’s example is an inspiration, and we will continue working towards ensuring that all our customers experience the same level of support.
Thank you once again for your trust and for highlighting what truly matters in customer service.
Warm regards,
Cell C | TM