Nqobile was rude

I called on 28 March 2015 and spoke to Nqobile. I have never received such a rude agent. she didn't resolve my query and she didn't answer my questions instead she spent time telling me not to say guys but say agent. Is this the way you train your people to treat customers. That is the reason l am not renewing my contract with you. I demand she calls me and apologize. I asked if l can speak ti her supervisor she simple cut the phone off. I guess the power is in the hands of agents to mistreat customers. I reported in January that l have changed banks then bearly two weeks ago you said you told me that you will debit my account after you caused my old bank to charge me after you ran my debit order off my old account. Again you have ran a debit order to my old account.<br> My old bank Standard bank has again charged me for the debit order you have run into that old account. <br> What language should l use for you to understand that you don't have to use my old account. Don't start with your nonsense to say l must go to my old bank and get a bank statement. <br> Go through your account and see who is running debit order