Notice to move my account upon expiry

I received a telephone call from a very helpful lady who told me that I need to do an early upgrade at a cost of R800 or so. As I was not prepared to do so, she agreed to reduce this fee to R100, which I am also not prepared to pay. She then reduced the fee to nil, which is fine. I stated however that I will only do an upgrade if Cell-c can prove to me that the reception would improve with a new phone, so she was essentially blaming Blackberry Z10.<br> <br> She asked me to complete a network enquiry/investigation form, which I had already done, and am not prepared to do so again. She waived this therefore.<br> <br> When she started telling me about the new contract, I asked her to send me an email, which alas has not been forthcoming. The reason I asked for this is that our telephone call was interrupted no less than 4 times!! Couldn't have happened at a better time, HaHa.<br> <br> So now, I am still nowhere closer to a resolution.<br> <br> Cell-C you are obviously not interested or able to resolve my issue, so I will definitely move my business elsewhere.<br> <br> Please take this as my notice to close my account in April upon expiry. Please confirm.<br> <br> Thanks<br> <br> John Verhoog