JW
Juliana W
1 reviews | Active since Sept 2012
23 Apr 2025, 18:30
"Nothing Should Stop You | Switch to See" - Please stop all my contracts now Cell C
last week I received a SMS from Cell C to inform me that my line will be suspended as I did not pay my account on 25 March 2025. I called last Thursday, before the easter weekend to find out how this is possible as I pay by debit order. Only to be informed by the call centre agent that THEY omitted to deduct my payment on 25 March 2025, my debit order date, and my line will be suspended until 25 April 2025 when my debit order goes off. No amount of this is not my fault was acknowledged, and my line was suspended. The very sad part is that I have been a client for more than 20 years. Cell C slips up and I am inconvenienced. How is this even acceptable
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Replies (4)0
Replies (4)JW
Juliana W's updateReviewer Update
02 May 2025, 09:43Today is 02 May 2025 and my Cell C services has once again been suspended. I am so done with online assistance and will have to find a way to get to an physical store praying that my challenges will be sorted.
The worst part is when I have to go to work knowing that I am not able to contact anyone should something happen that impacts my safety. Cell C has successfully created a spirit of fear within me.
And on top of it all I receive the following communication this morning: Your Cell C services remain suspended with a credit bureau adverse listing. Call 084135 for a payment plan for the R1637.79.
This after my account was debited with R 1102. 23 on 25 April 2025.
I hope that going to a physical store will have my problem sorted as the online version was not successfully.
The worst part is when I have to go to work knowing that I am not able to contact anyone should something happen that impacts my safety. Cell C has successfully created a spirit of fear within me.
And on top of it all I receive the following communication this morning: Your Cell C services remain suspended with a credit bureau adverse listing. Call 084135 for a payment plan for the R1637.79.
This after my account was debited with R 1102. 23 on 25 April 2025.
I hope that going to a physical store will have my problem sorted as the online version was not successfully.
JW
Juliana W's update02 May 2025, 09:43
Reviewer Update
Today is 02 May 2025 and my Cell C services has once again been suspended. I am so done with online assistance and will have to find a way to get to an physical store praying that my challenges will be sorted.
The worst part is when I have to go to work knowing that I am not able to contact anyone should something happen that impacts my safety. Cell C has successfully created a spirit of fear within me.
And on top of it all I receive the following communication this morning: Your Cell C services remain suspended with a credit bureau adverse listing. Call 084135 for a payment plan for the R1637.79.
This after my account was debited with R 1102. 23 on 25 April 2025.
I hope that going to a physical store will have my problem sorted as the online version was not successfully.
The worst part is when I have to go to work knowing that I am not able to contact anyone should something happen that impacts my safety. Cell C has successfully created a spirit of fear within me.
And on top of it all I receive the following communication this morning: Your Cell C services remain suspended with a credit bureau adverse listing. Call 084135 for a payment plan for the R1637.79.
This after my account was debited with R 1102. 23 on 25 April 2025.
I hope that going to a physical store will have my problem sorted as the online version was not successfully.
Cell C's replyOfficial
02 May 2025, 10:00Dear Juliana,
We sincerely apologize for the ongoing frustration and distress this situation has caused. We understand how important reliable service is—especially when it concerns your safety and ability to stay connected. Please know that this is not the experience we want you to have, and we truly regret the impact it has had on you.
Kindly note that your number is still active on our system. We’ve updated our Support Team, and they will be in touch to assist with a resolution.
We hope your visit to the store brings some clarity, and please know that we will continue supporting you from our side to ensure your concerns are fully addressed.
Thank you for your patience and for giving us the opportunity to make this right.
Regards
Cell C | CW
We sincerely apologize for the ongoing frustration and distress this situation has caused. We understand how important reliable service is—especially when it concerns your safety and ability to stay connected. Please know that this is not the experience we want you to have, and we truly regret the impact it has had on you.
Kindly note that your number is still active on our system. We’ve updated our Support Team, and they will be in touch to assist with a resolution.
We hope your visit to the store brings some clarity, and please know that we will continue supporting you from our side to ensure your concerns are fully addressed.
Thank you for your patience and for giving us the opportunity to make this right.
Regards
Cell C | CW
Cell C's reply02 May 2025, 10:00
Official
Dear Juliana,
We sincerely apologize for the ongoing frustration and distress this situation has caused. We understand how important reliable service is—especially when it concerns your safety and ability to stay connected. Please know that this is not the experience we want you to have, and we truly regret the impact it has had on you.
Kindly note that your number is still active on our system. We’ve updated our Support Team, and they will be in touch to assist with a resolution.
We hope your visit to the store brings some clarity, and please know that we will continue supporting you from our side to ensure your concerns are fully addressed.
Thank you for your patience and for giving us the opportunity to make this right.
Regards
Cell C | CW
We sincerely apologize for the ongoing frustration and distress this situation has caused. We understand how important reliable service is—especially when it concerns your safety and ability to stay connected. Please know that this is not the experience we want you to have, and we truly regret the impact it has had on you.
Kindly note that your number is still active on our system. We’ve updated our Support Team, and they will be in touch to assist with a resolution.
We hope your visit to the store brings some clarity, and please know that we will continue supporting you from our side to ensure your concerns are fully addressed.
Thank you for your patience and for giving us the opportunity to make this right.
Regards
Cell C | CW
JW
Juliana W's updateReviewer Update
23 Jul 2025, 20:37Well and there we go again ... Once again, my line has been suspended by Cell C. What in heavens name are you thinking. My safety is placed in jeopardy every time you cut my line because of your staffs' incompetence. My debit order does not go off because the wrong bank details have been captured for one of my 3 contracts with Cell C. I have been making payments for this contract, but with no success of reconnection of my line. There have been no challenges with the other two debit orders. Cell c how hard is it to make the link and restore my line with a public apology for your incompetence and for compromising my safety and immediately restore my line.
JW
Juliana W's update23 Jul 2025, 20:37
Reviewer Update
Well and there we go again ... Once again, my line has been suspended by Cell C. What in heavens name are you thinking. My safety is placed in jeopardy every time you cut my line because of your staffs' incompetence. My debit order does not go off because the wrong bank details have been captured for one of my 3 contracts with Cell C. I have been making payments for this contract, but with no success of reconnection of my line. There have been no challenges with the other two debit orders. Cell c how hard is it to make the link and restore my line with a public apology for your incompetence and for compromising my safety and immediately restore my line.
Cell C's replyOfficial
23 Jul 2025, 20:52Dear Juliana,
Thank you for getting in touch.
We sincerely apologize for the repeated inconvenience and frustration this issue has caused,
We will urgently investigate the matter regarding the incorrect banking details and the suspended line on your third contract. Our team will ensure that this is prioritized and resolved appropriately.
Your feedback has been noted, and we are committed to restoring your trust in our service.
Regards,
Cell C | MN
Thank you for getting in touch.
We sincerely apologize for the repeated inconvenience and frustration this issue has caused,
We will urgently investigate the matter regarding the incorrect banking details and the suspended line on your third contract. Our team will ensure that this is prioritized and resolved appropriately.
Your feedback has been noted, and we are committed to restoring your trust in our service.
Regards,
Cell C | MN
Cell C's reply23 Jul 2025, 20:52
Official
Dear Juliana,
Thank you for getting in touch.
We sincerely apologize for the repeated inconvenience and frustration this issue has caused,
We will urgently investigate the matter regarding the incorrect banking details and the suspended line on your third contract. Our team will ensure that this is prioritized and resolved appropriately.
Your feedback has been noted, and we are committed to restoring your trust in our service.
Regards,
Cell C | MN
Thank you for getting in touch.
We sincerely apologize for the repeated inconvenience and frustration this issue has caused,
We will urgently investigate the matter regarding the incorrect banking details and the suspended line on your third contract. Our team will ensure that this is prioritized and resolved appropriately.
Your feedback has been noted, and we are committed to restoring your trust in our service.
Regards,
Cell C | MN