1 reviews | Active since Apr 2013
NOTHING EPIC ABOUT CELL C
This morning I purchased 20 mega bytes, however the data bundles was depleted with an hours time. I contacted Cell C to confirm the data usage and consultant Nontobeko Mthethwa advised me that she can only confirm usage less than 5MB and advised that she cannot confirm what actually transpired with the rest of data.<br> I have spoken to a number of consultants at Cell C to resolve the matter however none of them could actually explain what transpired & could not wait to advice that a data dispute has been logged and I should wait 48 hours for the resolution. <br> I found it very disturbing that data usage cannot be accounted for and that I have to wait for 48 Hours for the matter to be resolved.<br> I have tried to purchase data after the query however I cannot seem to do so, meaning that I have to actually have to use out of data plan to be able to use my headset. I am now confused as to if I should load airtime or not. There is really nothing EPIC about the level service provided by Cell C..
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
